What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most 鈥� their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Unique Features
- Continually Improving Product
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Role-Based Access
Configurable Knowledge Repository
API Integration
Rich Text Editor
Cataloging
Version Control
Workflow and Approval Management
Reporting and Analytics
Social Features
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Muritho A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Great Software!
Likeliness to Recommend
What differentiates Guru from other similar products?
Very intuitive and the usability is great
What is your favorite aspect of this product?
Easy to use Highly collaborative The data visualization is amazing
What do you dislike most about this product?
Integrations can be limited Sometimes it is hard to update the system
What recommendations would you give to someone considering this product?
Great knowledge management tool. Guru will help you make better decisions by focusing on the information that really matters to your business.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Caring
Hannah F.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Fantastic product!
Likeliness to Recommend
What differentiates Guru from other similar products?
Fantastic Product!
What is your favorite aspect of this product?
Customer relations
What do you dislike most about this product?
There is nothing to dislike!
What recommendations would you give to someone considering this product?
Would highly recommend!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Valerie R.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2022
The greatest business tool our org uses!
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is the best at what it is - knowledge management. Other products have flashy features but fall flat at the actual management and creation of knowledge in a database.
What is your favorite aspect of this product?
Some of the features that make it super accessible - like the Chrome Extension and the Slack integration.
What do you dislike most about this product?
I think the reporting/analytics section can use some improvements to provide more valuable insights.
What recommendations would you give to someone considering this product?
Consider exactly what your organization needs when it comes to knowledge management - if you need a knowledge platform that's accessible everywhere you're working, easily searchable, and easy to organize, then this tool is for you.
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
