GPS Insight Customer Reviews 2025 | Fleet Management

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GPS Insight

Composite Score

8.3 /10

CX Score

8.4 /10

70 Reviews

What is GPS Insight?

GPS Insight offers a vehicle and asset tracking solution for any type of business and every fleet size.

Company Details

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Awards & Recognition

GPS Insight won the following awards in the Fleet Management category

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1 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

GPS Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GPS Insight.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

93 Plan to Renew

14
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GPS Insight?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Security Protects
Friendly Negotiation
Enables Productivity

Feature Ratings

Average 80

Vehicle Management

Dispatch Management

Vendor Management

Fleet Maintenance

GPS Tracking

Fuel Management

Order Management

Cargo Management

Asset Management

Driver Management

Inventory and Field Parts Management

Vendor Capability Ratings

Average 75

Vendor Support

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

GPS Insight Reviews

Lindsey D.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

It is efficient, easy to use and very helpful

Likeliness to Recommend

10 /10

What differentiates GPS Insight from other similar products?

affordable and smarter than other programs and it was easy to integrate to ST

What is your favorite aspect of this product?

GPS is my favorite aspect

What do you dislike most about this product?

the portal online is a little convoluted

What recommendations would you give to someone considering this product?

use the managers app on your phone, its a great product

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Finance
Industry: Construction
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2025

SATISFIED WITH THE SOFTWARE

Likeliness to Recommend

9 /10

Pros

Caring
Respectful
Acts with Integrity
Helps Innovate

Cons

Vendor's Interest First

CHRIS C.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

WHEN IT WORKS IT WORKS. WHEN IT DOESN'T GOOD LUCK

Likeliness to Recommend

1 /10

What differentiates GPS Insight from other similar products?

NOTHING I'M AWARE OF

What is your favorite aspect of this product?

THEY REPORT GPS LOCATIONS.

What do you dislike most about this product?

ABSOLUTELY ONE OF THE WORST CUSTOMER SERVICE COMPANIES TO WORK WITH TO FIX OR REPLACE UNITS. NO REPLIES TO MULTIPLE EMAILS, TAKES 6 MONTH TO FIX ONE. FINANCE DEPT ALSO DOES NOT REPLY TO MESSAGES. OVERALL NO FOLLOW UP FROM CUSTOMER SERVICE. ALL OF OUR LEADERSHIP IS FRUSTRATED AND OVER GPSINSIGHT. THEY TAKE YOUR MONEY ON UNITS THAT DO NOT WORK MONTHLY, HOLD YOU TO THE AGREEMENT, BUT DO NOT PROVIDE FAST FIXES.

What recommendations would you give to someone considering this product?

I WOULD TELL THEM TO GO ELSEWHERE DUE TO BAD CUSTOMER SERVICE.

Pros

Respectful
Enables Productivity
Transparent
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Less Caring

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GPS Insight

What is GPS Insight?

Company Details

Need Assistance?

Awards & Recognition

GPS Insight Ratings

86 Likeliness to Recommend

2 Since last award

93 Plan to Renew

14 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love GPS Insight?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Vehicle Management Includes vehicle tracking, tire usage, and vehicle performance analysis.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Fleet Maintenance Includes work orders, vehicle repair histories, preventative maintenance, and maintenance alerts.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Order Management Includes order entry, order processing, order tracking, and parts management.

Cargo Management Organize transaction data for delivery of goods and services. Includes tariff freight management, AWB database and management, quotes and warehouse processing.

Asset Management Solution centralizes an inventory of all corporate assets and integrates with a risk assessment of assets.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Inventory and Field Parts Management Includes full service lifecycle with van stocking, equipment purchasing tools, parts forecasting, and parts, tools, and other equipment queries and fulfillment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

GPS Insight Reviews

Lindsey D.

It is efficient, easy to use and very helpful

Likeliness to Recommend

Pros

SATISFIED WITH THE SOFTWARE

Likeliness to Recommend

Pros

Cons

CHRIS C.

WHEN IT WORKS IT WORKS. WHEN IT DOESN'T GOOD LUCK

Likeliness to Recommend

Pros

Cons

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Title

2
Since last award

14
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Feature Ratings

Vehicle Management

Dispatch Management

Vendor Management

Fleet Maintenance

GPS Tracking

Fuel Management

Order Management

Cargo Management

Asset Management

Driver Management

Inventory and Field Parts Management

Vendor Capability Ratings

Vendor Support

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration