Google Voice Customer Reviews 2025

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Google

Google Voice

Composite Score

8.9 /10

CX Score

9.2 /10

147 Reviews

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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We're here to help you with understanding our reports and the data inside to help you make decisions.

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

2% Negative

3% Neutral

95% Positive

Pros

Performance Enhancing
Saves Time
Reliable
Trustworthy

Feature Ratings

Average 82

Communications

Mobility

Secure Access

Call Management

Audio Transcription

Web & Desktop Conferencing

Presence IM

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Google Voice Reviews

Praveen B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product from Google for calling and IM

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Google voice comes with a number which is available to use for calling and messaging purpose. It also has number portability options.

What is your favorite aspect of this product?

Number Portability option is available. So you can maintain a number for usage.

What do you dislike most about this product?

User interface needs to be changed. Better UI needed.

What recommendations would you give to someone considering this product?

It's a fantastic product from Google. Maintain your number for calling and messaging purpose.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kheeda C.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

The best!! No competition

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

The ease of use. And customer service is always there to assist any needs. Honestly I prefer this for my business over the competition.

What is your favorite aspect of this product?

The text feature as well as the call logs. If a client messages or call to place an order. I never miss it.

What do you dislike most about this product?

Not much to dislike.

What recommendations would you give to someone considering this product?

Google voice is the best option for your business. Try it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samantha C.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great service, easy to use and free

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Allows you to have free second number for easy separation from personal and business calls.

What is your favorite aspect of this product?

Both texting and calling available.

What do you dislike most about this product?

It was free but now is part of google workspace and is a nominal fee.

What recommendations would you give to someone considering this product?

Google voice is great for those running a business and need a personal and business line.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

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Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Google Voice Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Praveen B.

Fantastic product from Google for calling and IM

Likeliness to Recommend

Pros

Kheeda C.

The best!! No competition

Likeliness to Recommend

Pros

Samantha C.

Great service, easy to use and free

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

Communications

Mobility

Secure Access

Call Management

Audio Transcription

Web & Desktop Conferencing

Presence IM

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement