What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Audio Transcription
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Voice Reviews
Cherry A.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2020
Easy to use and effective method of communication
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It is reasonably priced. It is easy to use. It integrates with Google Contacts very well.
What is your favorite aspect of this product?
I can use it on my computer or my phone. It is a very useful tool to use to keep in contact with customers and employees.
What do you dislike most about this product?
I don't like the process of sending photos from my computer. Seems like it could be easier.
What recommendations would you give to someone considering this product?
I highly recommend Google Voice as a form of communication with customers and employees. It is easy to use and very dependable.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Grace M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2020
This free-to-me program increases my productivity
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I鈥檓 not sure. All I know is that a colleague introduced me to Google Voice several years ago and because of the current pandemic, I have used it extensively in order to consult with students and their parents and colleagues. It has been crucial for me to perform my job effectively. I don鈥檛 know what I would do without Google Voice.
What is your favorite aspect of this product?
I love that I have a designated phone number which connects to my work email and I receive notifications regarding missed calls and texts.
What do you dislike most about this product?
I鈥檓 not sure. Im grateful to be able to use this product and it鈥檚 free. I can鈥檛 complain.
What recommendations would you give to someone considering this product?
If you would like a way to contact students, parents, and colleagues without using your personal cellphone number, give Google Voice a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Nancy M.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2020
An excellent choice!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice is great when it comes to calls, text messaging and also voicemail. It is convenient and simple to use. I am able use an anonymous number without being charged an enormous fee, like so many other products out there do nowadays.
What is your favorite aspect of this product?
It is easy to set up and is free. There is really nothing difficult or confusing about it at all.
What do you dislike most about this product?
Google voice can easily miss calls if you have an unreliable internet connection. It works through your internet.
What recommendations would you give to someone considering this product?
Safe product, user friendly and definitely worth giving a try!
Pros
- Efficient Service
- Effective Service
- Client Friendly Policies
- Continually Improving Product
