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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Communications

86

Mobility

85

Secure Access

84

Call Management

84

Audio Transcription

82

Web & Desktop Conferencing

82

Presence IM

81

Analytics Reporting

81

Speech Access and Personal Assistant

81

Centralized Management Portal

80

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Breadth of Features

81

Ease of Customization

81

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

79

Google Voice Reviews

Elena G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The Best Way to Stay Connected on the Go

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

There are a few key features that differentiate Google Voice from other similar products. First, Google Voice offers a unified inbox that allows users to see all of their messages (including voicemails, texts, and calls) in one place. Second, Google Voice offers free calls to the U.S. and Canada, and low-cost international calls. Finally, Google Voice offers a number of features that can be customized to each user's preferences, such as voicemail transcripts, call forwarding, and call blocking.

What is your favorite aspect of this product?

I like that I can use Google Voice to send text messages or place calls from my computer, and that I have a separate phone number that I can give out to people. I also appreciate being able to easily manage my voicemails and see a transcript of my messages.

What do you dislike most about this product?

I think the biggest downside to using Google Voice is that it does not integrate well with other Google products. For example, I cannot use my Google Voice number with my Google Hangouts account. Additionally, there are some features that are only available in the paid version, which can be frustrating for users who are trying to save money.

What recommendations would you give to someone considering this product?

There are a few things to consider: -How will you use it? For personal use, or for business? If you are using Google Voice for business, I would recommend using the website. It offers more features than the app, and is more suitable for business use. For personal use, the app would be more convenient. It is available for both Android and iPhone. -What type of phone will you use it with? Voice works best with smartphones, but can be used with any phone.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kinley G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Google Voice - Innovation is the way!"

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

What actually makes a difference between Google Voice and a normal calling experience on your phone is Google Voice being used on multiple channels. You can use it on your phone, laptop, or any other digital device that you might be using. Another great fact is that after one-time payment and just like most Google products, Google Voice also is free of cost.

What is your favorite aspect of this product?

Google Voice helps you in making calls over the internet. Not only that you can be fully advanced in making calls, but it also comes along with other benefits as well. For example, changing devices during calls (switching from laptop to mobile phone), advanced voicemail system, and transcription of text messages for overseas clients or customers.

What do you dislike most about this product?

Although it appears like porting to Google Voice is completely free, the entire process will cost you money, and it is also extremely chaotic and complex.

What recommendations would you give to someone considering this product?

If you are a person who is busy and usually on the call, it will cut down your monthly phone bill cost, you can use it on almost all devices, it is free of cost and the ease with extra and advanced features is your cherry on the top.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Jeremy C.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great product but licensing costs could be an issu

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

From my experience, there was nothing in particular that positively differentiated this suite from any other that we had considered. In fact the differentiator may be that for us it was quite ordinary and uninspiring.

What is your favorite aspect of this product?

Quality and encryption of calling was faultless. User interface was relatively basic but at the same time totally intuitive and simple to use.

What do you dislike most about this product?

Pricing plan: licensing costs could be an issue for adopters. At a time when fixed line and mobile lines are ubiquitous, I struggle to see the justification for additional costs for this suite which, while it does its job perfectly well, doesn't necessarily inspire with features and innovations.

What recommendations would you give to someone considering this product?

Thoroughly evaluate the functionality of this product and examine the potential outlay and ROI for deploying it as key factors for adoption.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Under Delivered

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