What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Audio Transcription
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Voice Reviews
Manvir S.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Top Voice to text and inter language tool
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The best thing is the wide acceptability. No need to download anything, can happen on the browser itself.
What is your favorite aspect of this product?
Favorite aspect is all languages and dialects can be worked upon in this tool.
What do you dislike most about this product?
Only thing is sometimes tenses are not proper which can mean something else all together.
What recommendations would you give to someone considering this product?
I recommend this product to anyone who is widely traveling where language is an issue, great way of communicating in any language.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Fantastic produc
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shivam K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
In many ways, Google Voice has benefited our job!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The integration of Google Voice is fantastic; not only can you use it within your Google Chrome tabs, but you can also use it in gmail and even Google Calendar. This programme is great for all sizes of businesses, from tiny to large, to generate a phone number customers can contact and text you on.
What is your favorite aspect of this product?
I've generally enjoyed using Google Voice because of its privacy features. Our customer support department doesn't offer phone service, but Google Voice enables people to leave us voicemails that we can use to email customers in response to.
What do you dislike most about this product?
I occasionally miss calls or text messages since Google Voice does not always keep itself consistently updated. Voicemail transcripts are also very helpful, but sometimes the transcription is not as accurate as I'd like.
What recommendations would you give to someone considering this product?
As the primary inbound line for a virtual workplace, Google Voice performs admirably. It gives me the freedom to take calls on my mobile device or laptop from any location. I can place and take calls as long as I have cell phone service or WiFi. When you need to move around but don't want to give out your cell phone number, it's incredibly practical.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
