Google Cloud Customer Reviews 2025 | Cloud Infrastructure as a

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Google

Google Cloud

Composite Score

9.0 /10

CX Score

9.3 /10

659 Reviews

What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Security Protects
Helps Innovate
Reliable

Feature Ratings

Average 84

Access Management

Load Balancing

Cloud Backup

Cloud Integration

Data Migration

Capacity Management

Workflow Management

Systems Performance Management

Analytics and Reporting

Regulatory Compliance

Multi Cloud Management

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Cloud Management

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Google Cloud Reviews

Will B.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Data Safe in the Cloud

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

We store a ton of data here, from reservoir levels to maintenance schedules. So naturally, security is paramount. They've got a whole security fortress built in!

What is your favorite aspect of this product?

Google Cloud is compliant with a bunch of industry standards, including ISO and SOC 2. This is essential because we have strict regulations to follow in our industry.

What do you dislike most about this product?

There's a bit of a learning curve when it comes to configuring security settings.

What recommendations would you give to someone considering this product?

If you're looking for a secure and reliable cloud platform for your company's data, Google Cloud is definitely a strong contender

Pros

Continually Improving Product
Trustworthy
Efficient Service
Saves Time

Mykhailo K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Excellent for ML Projects and Innovation

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

Google Cloud stands out due to its advanced machine learning and AI capabilities, integration with TensorFlow, and powerful data analytics tools like BigQuery. Its global network and robust security features also provide a strong foundation for scalable and reliable cloud services.

What is your favorite aspect of this product?

My favorite aspect of Google Cloud is its seamless integration with machine learning tools and frameworks, especially TensorFlow. This makes it an excellent choice for developing and deploying ML models efficiently.

What do you dislike most about this product?

The aspect I dislike most is the complexity and potential for costs to escalate quickly if not carefully managed. The pricing structure can be challenging to navigate, particularly for larger projects.

What recommendations would you give to someone considering this product?

Take advantage of the powerful ML and data analytics tools offered by Google Cloud, and ensure you have a clear strategy for managing and monitoring your usage to avoid unexpected expenses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mahesh P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

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Google Cloud

What is Google Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Cloud Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Management Includes social sign-on, external authorization, and fraud detection.

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Data Migration The ability to select and extract data from one storage system to another

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

Google Cloud Reviews

Will B.

Data Safe in the Cloud

Likeliness to Recommend

Pros

Mykhailo K.

Excellent for ML Projects and Innovation

Likeliness to Recommend

Pros

Mahesh P.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Access Management

Load Balancing

Cloud Backup

Cloud Integration

Data Migration

Capacity Management

Workflow Management

Systems Performance Management

Analytics and Reporting

Regulatory Compliance

Multi Cloud Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support