Google Cloud Customer Reviews 2025

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Google

Google Cloud

Composite Score

9.0 /10

CX Score

9.3 /10

631 Reviews

What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Security Protects
Helps Innovate
Reliable

Feature Ratings

Average 84

Access Management

Load Balancing

Cloud Backup

Cloud Integration

Data Migration

Capacity Management

Systems Performance Management

Workflow Management

Regulatory Compliance

Analytics and Reporting

Multi Cloud Management

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

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Cloud Management

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Google Cloud Reviews

Jason J.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2020

HIPPA compliant, simple use, Google's protection.

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Cheap, simple, easily integrated, easy to manage user access and check for issues, an array of applications you can use that are HIPPA compliant, with options to add additional third party apps to the mix.

What is your favorite aspect of this product?

Simply it's cheap and compliant. I love having access to all my work files from the touch of my phone when I am with clients as well.

What do you dislike most about this product?

Stated early, transferring data from one GDrive to another.

What recommendations would you give to someone considering this product?

Strongly consider it and make sure to get the BAA done for HIPPA compliance if your industry requires it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

Kim H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2020

This works seamlessly with other apps.

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

It works seamlessly with other apps

What is your favorite aspect of this product?

I like the reliability and the ability to work with other members that are remote

What do you dislike most about this product?

The price and The limited storage

What recommendations would you give to someone considering this product?

I would say try out a few of them for the trial. Whatever that is

Pros

Trustworthy
Altruistic
Security Protects
Reliable

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2020

Great product I found it helpful

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Google Cloud

What is Google Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Cloud Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Management Includes social sign-on, external authorization, and fraud detection.

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Data Migration The ability to select and extract data from one storage system to another

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

Google Cloud Reviews

Jason J.

HIPPA compliant, simple use, Google's protection.

Likeliness to Recommend

Pros

Cons

Kim H.

This works seamlessly with other apps.

Likeliness to Recommend

Pros

Great product I found it helpful

Likeliness to Recommend

Pros

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Title

Feature Ratings

Access Management

Load Balancing

Cloud Backup

Cloud Integration

Data Migration

Capacity Management

Systems Performance Management

Workflow Management

Regulatory Compliance

Analytics and Reporting

Multi Cloud Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support