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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2024
Direct Messaging & Group Chats
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy

Tuot N.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
Easy to use. It is simple.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat integrates seamlessly with Google Workspace, offering real-time collaboration through features like Spaces, direct access to Google Drive, and built-in Meet functionality, making it ideal for productivity-focused teams.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is its seamless integration with Google Workspace, enabling effortless collaboration, file sharing, and communication within a unified, productivity-focused platform.
What do you dislike most about this product?
The lack of advanced customization options and limited third-party app integrations can hinder adaptability for diverse team workflows.
What recommendations would you give to someone considering this product?
For those considering Google Chat, ensure your team already uses Google Workspace to maximize its collaborative features. Leverage Spaces for organized discussions and integrate Google Drive for seamless file sharing and task management.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

ALEXA M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Google Chat: the best messaging strategy
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is not only instant messaging... this tool is 100% linkable with many applications including project management tools, HR tools, files, finance, connectors, and more.
What is your favorite aspect of this product?
It is 100% customizable and versatile, I like it because it offers integrations with many applications including files, HR, finance, connectors and more.
What do you dislike most about this product?
Honestly, there are no significant disadvantages.
What recommendations would you give to someone considering this product?
Google Chat is for you if you require a lot of integrations with many applications from other categories including files, HR, finance, connectors and more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing