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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Akhilesh D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Best Product!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Pre-existing relationships Product functionality and performance Strong services expertise
What is your favorite aspect of this product?
Integrated features Access to GIFs and emojis Reactions to the text Customized text
What do you dislike most about this product?
Google Chat only runs smooth integration with Google Suites, as it is a sub-part of Google. - Google Chat lacks the advanced features to customize or enhance text communication.
What recommendations would you give to someone considering this product?
Think about your requirement land budget then make plan to consider the product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
"Good for working with Google tools鈥
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is different because it works closely with other Google tools like Gmail and Google Drive. It lets you chat, share files, and work together easily.
What is your favorite aspect of this product?
I like how Google Chat works smoothly with other Google tools, making it easy to chat and work together with my team.
What do you dislike most about this product?
Sometimes messages don't arrive promptly, which can be frustrating when trying to communicate quickly with teammates.
What recommendations would you give to someone considering this product?
If you're thinking about using Google Chat, I suggest learning how it works with other Google apps, setting up notifications, and teaching your team how to use it effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Pruthavi P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Features of Google chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat helps people work together right away with features like threaded talks, tagging others, and showing reactions. It lets folks chat about stuff, give out jobs, and say what they think about certain things or projects. This makes it easier for teams to get things done and work well together.
What is your favorite aspect of this product?
Google Chat works smoothly with other Google Workspace apps.
What do you dislike most about this product?
I feel like Google Chat doesn't offer as many ways to change things as some other chat apps do.
What recommendations would you give to someone considering this product?
Google Chat's seamless integration with other Google Workspace applications such as Gmail, Google Drive, and Google Calendar.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing