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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Ekta S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Great interface for communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
1) Easy to use interface 2) Send a meeting link to connect with anyone 3) Spaces is a very good concept to create group chats
What is your favorite aspect of this product?
1) Ease of sending messages and also uploading documents or codes 2) Ease of setting your status to away when not wanting to take work messages
What do you dislike most about this product?
1) Last seen for different users not visible 2) Show if somebody is on a different meeting so that you don't disturb
What recommendations would you give to someone considering this product?
1) Very user friendly - one of the best products 2) Use it for communication and collaboration amongst larger teams 3) Use it for anything and everything for work related discussions
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Kanwarpal R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2024
Good starter tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Easy to use and cost
What is your favorite aspect of this product?
Easy to use, low cost and fast
What do you dislike most about this product?
Less integration options
What recommendations would you give to someone considering this product?
Good for startup
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Vimal K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Features disappoints!!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
While sharing the screen it shows how the screen is shared to others, this feature is available only in this product
What is your favorite aspect of this product?
Screen Sharing during conferences
What do you dislike most about this product?
This doesn鈥檛 have pop ups during instant messaging, we don鈥檛 get to know if someone texts unless we open the link
What recommendations would you give to someone considering this product?
Make the product show notifications if someone sends a chat message
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity