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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

81

Document Collaboration

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Sonu Kumar S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Light and easy to use

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

I am an End user, It helps to filter out the search which is really unique., Auto Correction. Even saw some integration.

What is your favorite aspect of this product?

Its light and can be used in mobile. Which really helps sometime.

What do you dislike most about this product?

Only notification related somehow I find glitch in notification Sometimes I get notifications twice and sometimes it doesn't even notify.

What recommendations would you give to someone considering this product?

Easy to use, can be integrated with other apps. In our company our admins have integrated google chat with service now, we are now able to raise ticket from Google chat. Its really nice. Save time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2024

lack of features in general.

Likeliness to Recommend

6 /10

Pros

  • Efficient Service
  • Caring
  • Fair
  • Acts with Integrity

Cons

  • Security Frustrates

Momina S.

  • Role: Human Resources
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Excellent service, User Friendly

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

One thing that differentiates is that google chat offers customization options and the ability to integrate third-party bots and applications, allowing users to tailor the platform to their specific workflow and preferences. Bots can automate tasks, provide notifications, or offer additional functionality within the chat environment.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its seamless integration with other Google Workspace tools. It's like having everything I need for work neatly organized in one place. I can jump from chatting with a colleague to sharing a document on Google Drive or scheduling a meeting in Google Calendar without any hassle. It streamlines my workflow and keeps me productive by eliminating the need to switch between different applications constantly. Plus, the ability to search through past conversations and files quickly is incredibly handy. Overall, it just makes collaboration a whole lot smoother and more efficient.

What do you dislike most about this product?

One aspect of Google Chat that I find less appealing is its user interface, particularly on the mobile app. While it's functional and gets the job done, I sometimes find it a bit cluttered and not as intuitive as I'd like. Navigating between different chats and threads can feel a bit cumbersome at times, especially when dealing with a large volume of messages. Additionally, while the smart reply suggestions are helpful, they can sometimes be off the mark or not entirely relevant to the conversation. Overall, I think there's room for improvement in terms of user experience, particularly in making the interface more streamlined.

What recommendations would you give to someone considering this product?

One thing that I would recomment to someone is use advantage of google chat's powerful search capabilities to quickly find past conversations, files, or specific information within your chat history. This can save you time and effort when retrieving important details.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Chat Comparisons

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