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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Mansi A.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2024
Lets Chat on Google chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It enables enabling seamless collaboration with Gmail, Google Drive, and Google Calendar. Further, it has a user-friendly interface focused on ease of use.
What is your favorite aspect of this product?
Favorite aspect is that it provides real-time messaging with threaded conversations for organized discussions
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
That once you start using it you wont be moving to any other messaging app
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy

Shubham S.
- Role: C-Level
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jul 2024
Wonder tool for chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat seamlessly integrates with other Google Workspace apps, allowing users to share files from Google Drive, collaborate on Google Docs, Sheets, and Slides within the chat interface, and schedule meetings through Google Calendar.
What is your favorite aspect of this product?
Real time chat with video call
What do you dislike most about this product?
UI can be improved
What recommendations would you give to someone considering this product?
I will definitely recommend others to use google chat
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Nali j.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2024
It's quicker
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It quickly delivers massages in very short time.
What is your favorite aspect of this product?
Great interface. User friendly and easy to setup.
What recommendations would you give to someone considering this product?
It allows instant messaging
Pros
- Reliable
- Trustworthy
- Effective Service
- Saves Time