.svg.png)
What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Nilesh K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
utilize google chat to have quick conversations.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
it's in gmail, which makes it easy to start talking while you're reading emails. different apps are needed for other chats.
What is your favorite aspect of this product?
google account holders can write anyone. the smart return feature saves time.
What do you dislike most about this product?
not as many functions as some other chat apps.
What recommendations would you give to someone considering this product?
simple chat works well, especially if you use gmail.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Caring

Kamau N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Forstered Optimum Real-time Communication Services
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Altruistic and advanced features for VOip, LVS, and high quality VC services. Real-time mass messaging system support.
What is your favorite aspect of this product?
Impressive and easy setup and plugins.
What do you dislike most about this product?
I have zero regret.
What recommendations would you give to someone considering this product?
I highly recommend.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service

Isaiah k.
- Role: Operations
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Oct 2024
awesome product
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Gmail Integration: Google Chat is integrated directly within Gmail, allowing users to chat and collaborate without leaving their email interface. This provides an efficient workflow between email and real-time communication. Google Docs, Sheets, Slides: It integrates smoothly with Google鈥檚 productivity apps, allowing users to share, edit, and comment on documents, spreadsheets, and presentations within the chat interface. Google Meet: Video calls can be initiated directly from Google Chat, connecting users to Google Meet for instant collaboration.
What is your favorite aspect of this product?
One of my favorite aspects of Google Chat is its seamless integration with the Google Workspace ecosystem. This allows for efficient collaboration by linking conversations directly to productivity tools like Google Docs, Sheets, and Slides, along with Gmail and Google Calendar. The ability to work on shared documents, schedule meetings, and have real-time discussions鈥攁ll without leaving the platform鈥攎akes workflows incredibly smooth and connected.
What do you dislike most about this product?
Fewer Third-Party Integrations: While Google Chat integrates well with Google Workspace apps, it offers fewer integrations with popular third-party tools and services. Slack, in contrast, supports thousands of integrations, making it more adaptable to diverse workflows. Lack of Threading in Group Chats: While Google Chat supports inline replies, its handling of threaded conversations can feel less intuitive compared to platforms like Slack, which organize threads more effectively, especially in busy or large group chats.
What recommendations would you give to someone considering this product?
Evaluate Your Existing Tools Leverage the Power of Google Workspace Use Spaces (Formerly Rooms) for Long-Term Projects Take Advantage of Google Meet Integration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing