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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

81

Document Collaboration

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Nilesh K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

utilize google chat to have quick conversations.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

it's in gmail, which makes it easy to start talking while you're reading emails. different apps are needed for other chats.

What is your favorite aspect of this product?

google account holders can write anyone. the smart return feature saves time.

What do you dislike most about this product?

not as many functions as some other chat apps.

What recommendations would you give to someone considering this product?

simple chat works well, especially if you use gmail.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Caring

Kamau N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Forstered Optimum Real-time Communication Services

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Altruistic and advanced features for VOip, LVS, and high quality VC services. Real-time mass messaging system support.

What is your favorite aspect of this product?

Impressive and easy setup and plugins.

What do you dislike most about this product?

I have zero regret.

What recommendations would you give to someone considering this product?

I highly recommend.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Isaiah k.

  • Role: Operations
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

awesome product

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Gmail Integration: Google Chat is integrated directly within Gmail, allowing users to chat and collaborate without leaving their email interface. This provides an efficient workflow between email and real-time communication. Google Docs, Sheets, Slides: It integrates smoothly with Google鈥檚 productivity apps, allowing users to share, edit, and comment on documents, spreadsheets, and presentations within the chat interface. Google Meet: Video calls can be initiated directly from Google Chat, connecting users to Google Meet for instant collaboration.

What is your favorite aspect of this product?

One of my favorite aspects of Google Chat is its seamless integration with the Google Workspace ecosystem. This allows for efficient collaboration by linking conversations directly to productivity tools like Google Docs, Sheets, and Slides, along with Gmail and Google Calendar. The ability to work on shared documents, schedule meetings, and have real-time discussions鈥攁ll without leaving the platform鈥攎akes workflows incredibly smooth and connected.

What do you dislike most about this product?

Fewer Third-Party Integrations: While Google Chat integrates well with Google Workspace apps, it offers fewer integrations with popular third-party tools and services. Slack, in contrast, supports thousands of integrations, making it more adaptable to diverse workflows. Lack of Threading in Group Chats: While Google Chat supports inline replies, its handling of threaded conversations can feel less intuitive compared to platforms like Slack, which organize threads more effectively, especially in busy or large group chats.

What recommendations would you give to someone considering this product?

Evaluate Your Existing Tools Leverage the Power of Google Workspace Use Spaces (Formerly Rooms) for Long-Term Projects Take Advantage of Google Meet Integration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Chat Comparisons

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