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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2021
Easy to use.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Kristina H.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Easy to integrate with other aspects of google.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The ability to work with other aspects of google package such as google docs.
What is your favorite aspect of this product?
Not applicable.
What do you dislike most about this product?
Not applicable.
What recommendations would you give to someone considering this product?
Do your research
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time

Jeff K.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2020
Easy to use and free with Google for Education
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Chat within organization instead of textin
What is your favorite aspect of this product?
Chat easy and it shows up along with emails
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
None at this point
Pros
- Caring
- Saves Time
- Respectful
- Friendly Negotiation