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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Bryson m.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Nov 2024
Likeliness to Recommend
Pros
- Trustworthy
- Caring
- Client Friendly Policies
- Altruistic
Cons
- Less Reliable
- Wastes Time
- Commodity Features

Fabiano V.
- Role: Public Sector
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2024
Fast and simple to use but not reliable
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Only you can chat with people from same company and receive instant response
What is your favorite aspect of this product?
It is fast for responses
What do you dislike most about this product?
Some information may not be passed on to everybody since not everybody like reading massages
What recommendations would you give to someone considering this product?
Most recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Rashmeet K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to use and intuitive
Likeliness to Recommend
What is your favorite aspect of this product?
Seamless integration with other Google products
What do you dislike most about this product?
Quality of video calls and screen sharing could be improved.
What recommendations would you give to someone considering this product?
It would generally offer more than expected features, quality could improve for some features but regular updates could potentially address those challenges as well.
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Helps Innovate