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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

81

Document Collaboration

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Yasin O.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

It's from Google

What is your favorite aspect of this product?

Integration making file sharing easy

What do you dislike most about this product?

Non conformation to world trends

What recommendations would you give to someone considering this product?

Suited for big companies

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Less Generous

Gaurav M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Google Chat stands out for its seamless integration with the Google Workspace suite, enabling easy access to tools like Google Drive, Docs, and Calendar. Its robust search feature and native support for threaded conversations also make collaboration more organized and efficient.

What is your favorite aspect of this product?

The real-time collaboration and integration with other Google Workspace apps are incredibly useful, making it easy to share and edit documents within the chat. It streamlines workflow without needing to switch between multiple tools.

What do you dislike most about this product?

The interface can feel a bit plain, and sometimes it lacks advanced features found in competitors, like message reactions on all message types or a native task manager to track to-dos within chats.

What recommendations would you give to someone considering this product?

If you鈥檙e already using Google Workspace, Google Chat is a natural fit, boosting productivity with seamless integration. For teams needing a simple, collaborative tool, it鈥檚 ideal, but if you require in-depth project management features, consider pairing it with dedicated software.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Afonsa F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Best option for team communication.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat deeply integrates with Gmail and store our all emails and communication without switching between apps, encrypted chat and calls keep our data secured from unwanted persons.

What is your favorite aspect of this product?

The feature of Smart reply is one of my best features because it automatically suggest reply about the context of conversation and makes communication easier and faster.

What do you dislike most about this product?

Need more custom emojis and stickers for specific symbols.

What recommendations would you give to someone considering this product?

Google Chat works best for managing visual discussion and UI is very simple to navigate, Integration with Google workspace streamline our workflow. Prices are also reasonable for small industries, so I recommend this tool all the time to others.

Pros

  • Continually Improving Product
  • Caring
  • Respectful
  • Helps Innovate

Cons

  • Less Generous

Most Popular Google Chat Comparisons

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