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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Document Collaboration

81

Integration With Productivity Tools

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Michael C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Simple and intuitive interface

Likeliness to Recommend

7 /10

What differentiates Google Chat from other similar products?

Google Chat is easy to set up and requires minimal configuration.

What is your favorite aspect of this product?

- Google Chat supports group chats, making it easy to communicate with multiple people at once. - Google Chat allows users to share files and collaborate on documents. - Google Chat supports two-factor authentication for added security.

What do you dislike most about this product?

- Google Chat can be prone to glitches and bugs, which can disrupt conversations and cause frustration. - Vulnerability to phishing - Limited support

What recommendations would you give to someone considering this product?

Recommend using

Pros

  • Client Friendly Policies
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Avesh K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

A User-Friendly Choice for Teams

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat is different because it works well with other Google tools like Docs, Sheets, and Calendar. This means teams can chat, share files, and set up meetings all in one place, which is super convenient if you already use Google Workspace. It鈥檚 simple and keeps everything you need right at your fingertips.

What is your favorite aspect of this product?

My favorite part about Google Chat is how easily it connects with other Google tools like Google Drive, Docs, and Calendar. I can share documents, set up meetings, and access files directly in the chat without needing to jump between different apps. Having everything in one place really simplifies teamwork and saves a lot of time, making it easier for everyone to stay on the same page and work together smoothly.

What do you dislike most about this product?

I don鈥檛 like is that Google Chat doesn鈥檛 work well with some apps that aren鈥檛 part of Google. It would be really helpful if it could connect better with other tools we use outside of Google.

What recommendations would you give to someone considering this product?

If you want a simple chat app that鈥檚 easy to use and works well with Google tools, Google Chat is a good choice. But if you need extra features like managing tasks or tracking projects, you might want to check out other options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arthur V.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google integration: Seamlessly connects with other Google products like Drive, Calendar, and Meet, making it convenient for workflow.

What is your favorite aspect of this product?

its ease of use, seamless integration with other Google Workspace products, and accessibility across devices as major strengths, but some criticize its lack of advanced features compared to competitors

What recommendations would you give to someone considering this product?

Accessibility: Available on multiple platforms, including mobile and desktop, with consistent experience. Free to use: Included with a Google account, making it a cost-effective option.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Google Chat Comparisons

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