.svg.png)
What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Immaculate N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
reliable and efficient.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat supports a range of third-party apps and custom bots, offering integrations with popular productivity and project management tools.
What is your favorite aspect of this product?
The ability to easily collaborate on documents, spreadsheets, and presentations directly within the chat is incredibly powerful. For example, you can be in a Google Chat conversation discussing a project, and then with just a few clicks, you can open a Google Doc, collaborate in real-time, and discuss the document鈥檚 content in the same space without switching apps.
What do you dislike most about this product?
Minimal file previewing and editing and lack of advanced features for power users.
What recommendations would you give to someone considering this product?
While Google Chat is great for communication, it lacks some of the advanced features that dedicated project management tools offer. Google Chat works well for small to medium-sized teams that need straightforward communication and integration with Google tools.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Helps Innovate

salim p.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Assessment of Enterprise Business Messaging Apps.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
You can exchange high-quality files, documents, and photographs with ease while chatting, and it integrates seamlessly with the whole Google workplace.
What is your favorite aspect of this product?
I enjoy advanced features like real-time file editing, collapsing threads, pinning essential messages, and AI-powered search filters.
What do you dislike most about this product?
There is a 200 MB size limit on the size of files you may exchange using Google Chat.
What recommendations would you give to someone considering this product?
It is an effective and very secure tool for teamwork. I advise you to give it a try and evaluate how it works for your particular requirements or operation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Alonso C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Unmatched experience with Google Chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Reliable, safe and very economical. Visually improves internal and external connection and communication.
What is your favorite aspect of this product?
The image resolution is completely sharp, it integrates with other applications. The calendar integration is very seamless (I can schedule my meetings from Outlook, Google Calendar, and Office 365. -
What recommendations would you give to someone considering this product?
Reliable, safe and very economical. This is the right application to teleport to any part of the world, its functions are good and of high quality, with this application you will get the clearest audio and video meetings of your entire life...
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing