Google Authenticator Customer Reviews 2025

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Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

222 Reviews

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Efficient Service
Respectful

Feature Ratings

Average 82

Multi-Device Protection

OTP Authentication

Email Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Browser Push Notifications

Role and User Management

Role-Based Multi-Factor Authentication

Integration APIs

Phisher Resistance MFA

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Sneha C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Widely used 2FA App

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

There are quite a few features of Google Authenticator that makes this app stand out like offline key generation and setting up the accounts by scanning QR codes, etc.

What is your favorite aspect of this product?

The secret key provided by Google Authentication is a unique random string. This is valid only for 30 seconds and a new key will be generated after this time making it difficult for the hackers to steal the code.

What do you dislike most about this product?

The interface of the app looks simply but the end users won't find it attractive. It would be nice to have custom interface with icons or images.

What recommendations would you give to someone considering this product?

This product suits for the users who wants to protect and manage their accounts suing two factor authentication.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Anirudh J.

Role: Information Technology
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Oct 2024

"Works offline, enhancing security"

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

1) Simplicity and Offline Use 2) No Cloud Dependency 3) No Push Notifications

What is your favorite aspect of this product?

1) Generating secure one-time passwords (TOTP) without requiring an internet connection.

What do you dislike most about this product?

1) No Multi-Device Support

What recommendations would you give to someone considering this product?

1) Evaluate Your Needs 2) Utilize Backup Codes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rakesh K.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Transparent, Trustworthy, reliable product

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

trustworthiness of google brand reliability transparency

What is your favorite aspect of this product?

trustworthiness of google brand easy to use interface tokenization

What do you dislike most about this product?

unable to store passwords

What recommendations would you give to someone considering this product?

this is a good product for 2FA TOTP feature is next level

Pros

Helps Innovate
Performance Enhancing
Effective Service
Acts with Integrity

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Google Authenticator

What is Google Authenticator?

Company Details

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Google Authenticator Ratings

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Email Authentication Ability to send a verification link or code via email.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Phisher Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Sneha C.

Widely used 2FA App

Likeliness to Recommend

Pros

Anirudh J.

"Works offline, enhancing security"

Likeliness to Recommend

Pros

Rakesh K.

Transparent, Trustworthy, reliable product

Likeliness to Recommend

Pros

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Title

Feature Ratings

Multi-Device Protection

OTP Authentication

Email Authentication

Authentication Assurance Level (AAL)

Biometrics Authentication

Soft Token Authentication

Browser Push Notifications

Role and User Management

Role-Based Multi-Factor Authentication

Integration APIs

Phisher Resistance MFA

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support