What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Sales Engagement Platforms
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Gong Reviews
Tadas S.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Jul 2023
One of the best for sales call analysis & coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
- Easy to use - precision for transcription - provide valuable insights - easy to share the call and track who is reviewing - easy to coach the team based on their call structure - takes a short time to review conversations with customers and easy navigate tin the call recording
What is your favorite aspect of this product?
- option to upload your own videos recorded by zoom and later on share them as tutorial's this allow to see how users is whacing these videos and what part they review what part they skip based on that improve the tutorials
What do you dislike most about this product?
- it takes way to much time to generate the link which cloud be shared with the user. After the call you would like to share the video deciding in the next 5-7 minutes for gong in takes way more longer, keep in mind that at this point the recording cloud be still analyzed but I would need just a link to add to my email
What recommendations would you give to someone considering this product?
- Take it. This product will imprive your team performances especially if you are implementing changes in your sales process will allow for you really easy to coach the team
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luke G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Excellent features for coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
Great call recording and transcript quality, easy to share calls and provide call coaching and feedback. Mobile app is a bonus for listening to calls on the go
What is your favorite aspect of this product?
I really like the pipeline notification feature, sending you previous calls for upcoming meetings to quickly review if required
What do you dislike most about this product?
Nothing comes to mind! A great solution
What recommendations would you give to someone considering this product?
Perfect for call coaching and sales development
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Anu C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Contributing hugely to revenue growth.
Likeliness to Recommend
What differentiates Gong from other similar products?
The multiple use cases that comes with Gong differentiates it from similar products . At this present time , Gong is useful to my team for sales pipeline management , analyzing sales calls , revenue forecasting and much more .
What is your favorite aspect of this product?
Gong's AI provisions have made it easier and more effective for my team to identify opportunities and risks within our sales pipeline. Taking full advantage of Gong's AI engagement map and deal boards, it is easier to validate the quality of deals and give priority to the most important sales opportunities , thereby accelerating our sales cycle.
What do you dislike most about this product?
Occasionally , we have experienced technical glitches while using this software and that is a concern for me. Added to this , I think searching through recorded calls can be faster and less cumbersome for my team, especially when the aim of the search is to zero down on specific informations within the call.
What recommendations would you give to someone considering this product?
Teams seeking to use Gong must make sure that they already have pre-established sales methodologies and workflows in place. I think Gong is just more effective when the above is already established within a sales team.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
