What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Sales Analytics
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Sales Coaching
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Sales Engagement Platforms
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Gong Reviews
Catherine J.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Modern and Superior system
Likeliness to Recommend
What differentiates Gong from other similar products?
Like other conversation intelligence programs, Gong also records our interactions with customers, analyzes what they say, and gives us insights so we can distinguish what is important from what is not. However, what sets Gong apart from other platforms is its elegance, user-friendliness, and, most importantly, its rich feature set and potent analytics that allow us to dig deeper into our customer data.
What is your favorite aspect of this product?
I was first apprehensive about having my meetings taped, but now I won't hold a meeting without Gong because it has so many features and capabilities that I had anticipated from a conversational intelligence application. Gong conversation intelligence is now my preferred tool. Leveraging features like insights, warnings, and even segmenting meetings to identify key counterpoints, the service offers conversation intelligence.
What do you dislike most about this product?
I have relatively few issues with Gong. The transcripts occasionally include phonetic words that don't make sense when read individually but make sense when read together. A global search would be preferable. Additionally, since I receive a ton of gong emails every day, I wish you could set up more email notifications to go to Slack.
What recommendations would you give to someone considering this product?
Check it out! Gong conversation intelligence enables its users to go back and check any call-related information they might have missed, as well as to exchange it with other group members who are monitoring the discussion. Gong makes it very simple to locate calls where particular subjects are covered or particular concerns were raised.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Caring
Massimo D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Great tool and easy to use
Likeliness to Recommend
What differentiates Gong from other similar products?
I didn't use other similar products before, so as first time, great experience so far
What is your favorite aspect of this product?
Very clear, efficient, easy to use and productive
What do you dislike most about this product?
nothing to mention
What recommendations would you give to someone considering this product?
As my first experience I would definitely recommend this tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2022
Has become an integral part of our Sales coaching
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
