What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Ephy K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Great Product!!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong Integrates seamlessly with other CRM products
What is your favorite aspect of this product?
Gong has an amazing proprietary transcription software
What do you dislike most about this product?
The search function can be a bit confusing
What recommendations would you give to someone considering this product?
The product is amazing and will in analyzing sales calls among your team. I highly recommend the product
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Caring
Lauren B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Great Choice! Highly Recommend
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong provides not only conversational intelligence but also the ability to keep track of deals/pipeline
What is your favorite aspect of this product?
Association of calls to deals- ability to see customer journey within a deal of all emails and calls
What do you dislike most about this product?
Some colleagues have had difficulty getting their calls to be automatically recorded
What recommendations would you give to someone considering this product?
Make sure all users are set up so that Gong is recording all their calls
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Silvia A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Helpful for recording and archiving conversations
Likeliness to Recommend
What differentiates Gong from other similar products?
The solution's conversational intelligence is excellent, resulting from tools like analytics, warnings, and the ability to dissect meetings into their components to locate critical discussion points. We can learn about their interests, concerns, and areas of ignorance, then use that information to inform the development of instructional materials.
What is your favorite aspect of this product?
Using Gong, I can record and transcribe my team's QBRs and customer chats. With Gong, sending a customer a recording of a call or a snippet of a ring is a breeze. I like reviewing past conversations in both video and text forms. Even more, crazier is the fact that Gong outperforms other platforms in pipeline analysis and tracking.
What do you dislike most about this product?
The call-search feature is giving me a lot of trouble, and I can't figure it out. It would be helpful if "Listen, it could sort later" calls in a few different ways, such as by when I added them to the queue. The iPad app needs to support landscape orientation.
What recommendations would you give to someone considering this product?
To help me prepare for, conduct, and reflect upon my client meetings, Gong analyzes my conversations, identifies crucial takeaways, and boosts my general intelligence. The ability to record and save call transcripts quickly after that is also beneficial. It aids in future opportunity replication by revealing the factors responsible for success and failure.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
