What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Sales Analytics
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Sales Coaching
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Sales Engagement Platforms
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Gong Reviews
Luisa Z.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Great tool for customers' interatction records
Likeliness to Recommend
What differentiates Gong from other similar products?
The AI is the best; it does help with the analytics portion of the call. I love that it shows the % of who spoke the most in a conversation, as it helps to coach and make yourself accountable.
What is your favorite aspect of this product?
The integration with Outlook and SalesForce is top-notch if you want a "one-source of truth" in client interactions and communications. You can easily see who from the team has interacted with the customer at any point, before and after-sales.
What do you dislike most about this product?
If you score a call using the mobile app, you have to do it in one go because the app won't save your score if you go back to pause the call; you will lose everything. The AI still needs to be worked a bit more on the transcript section because it is common to misspell words, especially for non-native English speakers.
What recommendations would you give to someone considering this product?
If you want to improve the visibility on your operations' and sales' teams efficiency, get this tool for your team!
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Caring
Cons
- Less Reliable
- Less Efficient Service
- Wastes Time
Daniel K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Provide useful and actionable feedback.
Likeliness to Recommend
What differentiates Gong from other similar products?
It's great for many purposes and utilities Improve sales communications, constructive analysis of sales techniques, follow up, pipeline management, email alerts for opportunities that need attention.
What is your favorite aspect of this product?
Has been an amazing resource to the sales team, provides an incredible amount of data and insights has brought significant impact to the growth of our team, we like the easy to set up Trackers and keywords, the Ability to make dashboards for score calls, the intuitive Agreement Dashboard to help with project management.
What do you dislike most about this product?
it does not have pre-established filters to do common searches.
What recommendations would you give to someone considering this product?
I recommend to all companies to manage calls and meetings. Helping document meeting notes and saving them for a later date without wasting time is a huge benefit for sales people.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
Ciru G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Effective Conversation Intelligence With Gong
Likeliness to Recommend
What differentiates Gong from other similar products?
With Gong, it becomes easy to shine light on sales conversations thereby boosting sales and revenue for business
What is your favorite aspect of this product?
Using Gong is easy and comes with great sales intelligence features
What do you dislike most about this product?
Gong has been a great deal to our business and no complaints
What recommendations would you give to someone considering this product?
I recommend Gong for sales coaching and conversation intelligences as it offers great features and is capable too.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
