91制片厂

Latest 91制片厂


This content is currently locked.

Your current 91制片厂 subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Gong
9.0 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

Filter By

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Call Recording

90

Call Analytics

87

Role-Based Access

87

Manager Annotation and Feedback

86

Artificial Intelligence Engine

86

Application Integration

85

Mobile Support

84

Dashboards and Reporting

83

Conversation Coaching

83

Pipeline Visibility

83

Audio Transcription

82

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Data Integration

84

Ease of Implementation

84

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Ease of Customization

82

Vendor Support

81

Gong Reviews

Sarah A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Can be adjusted to a superior stage

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Because of its cutting-edge technology and unique features, I adore Gong very much. I consider it to be the best option because it can record all of our chats, regardless of how long they are. One of its best features is its simple, reliable search functionality, which will lead me to the specific recorded discussion I need in the future.

What is your favorite aspect of this product?

It offers a fantastic array of tools to support salespeople in their learning, mentorship, and skill-mastery journeys. It also has some of the coolest tools to support my everyday work of satisfying my customers based on our previous interactions with them. The sales team may share calls, and it's quite helpful for getting coaching input and other opinions about a conversation.

What do you dislike most about this product?

I need guidance from their maintenance team to find the necessary data so that I can repair any errors if they exist. In addition, this platform's leaderboard component is quite useless in some cases because no meaningful classifications are created between users.

What recommendations would you give to someone considering this product?

Although it is not as sophisticated as some others, the features it has can be used and adjusted to a superior stage so that little intriguing use contexts can also be accomplished with this. However, in order to do so, a higher level of experience is required; therefore, if you are going to choose it, just go to obtain a little knowledge about the utilization of this platform.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Amanda A.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Emerging and absolute note-taker for conversation

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

I switched to Gong because of its excellent functionality and proactive approach, but now I must admit that it was the feature called "trackers" that really helped it distinguish itself from the pack and helped customers set targets and work on improving themselves. The fact that it always provides accurate transcription is another distinctive and intriguing feature.

What is your favorite aspect of this product?

Overall, the Gong is functioning OK, but the recording aspect is more alluring because it provides extremely thorough search and transcript capabilities. In addition, it includes incredible stats and sophisticated analytics functionality to help us learn more about our customers' conversations and interests. Additionally, it is incredibly quick and simple to set up and start using.

What do you dislike most about this product?

My Gong recording occasionally takes a moment to open when I am writing the follow-up response following contact with a client. It provides causative link indicators with an excessive amount of weight, which negatively affects both its performance and our user experience. It is tough to filter a particular event from a specified date range or summary or to use inappropriate phrases.

What recommendations would you give to someone considering this product?

Gong is a terrific tool that spares users the hassle of taking down notes because it records every client encounter automatically and has recently made it easier for you to review these recordings and find the information you seek from the chat. I greatly value its use because it provides robust and in-depth insights with simpler pricing structures.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Simon A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An amazing tool with unbeatable functionality

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

I frequently spend hours of talks, presentations, and proof of ideas with each customer. Our representatives value the recordings and transcripts, and it is quite simple to set up and incredibly intuitive. The ability to grant access to everyone within the company is the feature that has the greatest value.

What is your favorite aspect of this product?

Gong is my favorite tool which helped me hugely. I believe it is a game-changer tool for me. I had so many advantages 1. Gong is a connector that joins calls for us quickly and saves them so we don't have to take notes by ourselves. 2. With readily available best practices and simple evaluation tools, Gong makes coaching simple.

What do you dislike most about this product?

Finding calls is difficult, navigating inside calls is difficult; and it's nearly impossible to comprehend the pipeline management aspect of it. Some folks manage to do it. The one drawback is that I have not made it a point to block out time for more training to improve my ability to use the system.

What recommendations would you give to someone considering this product?

It's so much easier to use Gong to quickly get information from prospects without having to comb through your own notes and view a visual record of your interactions with prospects. Gong is an ideal choice for teams managing a variety of conversations, both in terms of meetings vs. cold calls and platforms.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

Most Popular Gong Comparisons

Visit our IT鈥檚 Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171