What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gong.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Sales Analytics
Translation missing: en.product_page.ratings.score 8.7
View Gong in this category (opens in a new tab)
Sales Coaching
Translation missing: en.product_page.ratings.score 8.6
View Gong in this category (opens in a new tab)
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.2
View Gong in this category (opens in a new tab)
Gong Reviews
Kaitlyn G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Gong Never Disappoints!
Likeliness to Recommend
What differentiates Gong from other similar products?
I have never encountered such a great learning tool in terms of listening to my peers callbacks and implementing takeaways into my talk track.
What is your favorite aspect of this product?
Love the fact that calls are uploaded immediately and you can listen to any SDRs call (on other teams) and use it as a coaching lesson.
What do you dislike most about this product?
We don't really have Gong integrated with our tech stack besides Outreach and Zoom, BUT we don't need to.
What recommendations would you give to someone considering this product?
If you are trying to get SDRs stronger on the phones, Gong is the perfect tool to increase confidence and is a great coachable opportunity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mike Y.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Nice UX and strong recording functionality.
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong does a good job of embedding itself into onboarding workflows which makes it a sticky product
What is your favorite aspect of this product?
Easy of use for reps
What do you dislike most about this product?
the current "action steps" gong pulls out isn't very "smart"
What recommendations would you give to someone considering this product?
Ensure change management is thought through before rolling out a call recording software
Pros
- Appreciates Incumbent Status
- Continually Improving Product
- Reliable
- Inspires Innovation
Cons
- Commodity Features
- Vendor Friendly Policies
- Less Efficient Service
Christopher R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Best of Breed No Q/As
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong sets itself apart with it's ability to analyze sales conversations and provide insights to help teams improve their performance. Their AI-driven provides detailed analysis and feedback that is often difficult to obtain through traditional products like Salesloft that is bare bones in comparison.
What is your favorite aspect of this product?
The coaching and analytics capability of Gong is second to none. It is far and away the best in it's category. When you need conversation intelligence and especially when you are talking about a stand alone product, Gong is and should be your go-to.
What do you dislike most about this product?
The price point for a stand alone conversation intelligence product (and I realize that Gong is more than that), but can be a tough figure to swallow
What recommendations would you give to someone considering this product?
I would say in this day and age, depending on your tech stack, determine what you can do with and without. If you can take on the pricing of Gong and it makes sense within your existing stack, pull the trigger. That being said, and as much as I hate to say it, if you're building a stack from scratch or revamping one, there are ways to avoid the cost.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
