What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Elvis C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
To examine and improve sales procedures.
Likeliness to Recommend
What differentiates Gong from other similar products?
It provides thorough insights to assist sales teams refine their strategy and approach. facilitates the discovery of patterns and trends in consumer interactions, enabling well-informed strategic modifications.
What is your favorite aspect of this product?
Like Gong, I can record and analyze sales calls and other interactions, providing insight into sales reps' performance. Conversations can be turned into text by me, enabling keyword, topic, and pattern analysis and search.
What do you dislike most about this product?
The quality of the data and recordings has a major impact on how accurate the analysis is.
What recommendations would you give to someone considering this product?
By offering specific examples and data-driven feedback, Gong, in my opinion, makes it simple to train new representatives.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amber F.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
I can't imagine working without Gong!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is unique in its features, approach, flexibility, and usability. It combines everything I look for into one platform, unlike others that require add-ons or third party integrations to get everything.
What is your favorite aspect of this product?
The ability to search, sort, review, catalog, and tag calls and set followups and reminders. GONE are the days of frantically slacking myself notes or trying to jot them down without looking distracted on camera!
What do you dislike most about this product?
Nothing at all.
What recommendations would you give to someone considering this product?
It's the name in this space for a reason. Like Salesforce to CRMs.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Daniel C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Tool for Product folks to Empathize with Customer
Likeliness to Recommend
What differentiates Gong from other similar products?
The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse
What is your favorite aspect of this product?
Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier
What do you dislike most about this product?
Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls
What recommendations would you give to someone considering this product?
Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
