GetResponse Customer Reviews 2025

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GetResponse

Composite Score

8.6 /10

CX Score

8.8 /10

65 Reviews

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you 鈥� no coding necessary.

Company Details

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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5 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Altruistic

Feature Ratings

Average 86

Auto-Responders

Dynamic Content

Campaign Management

Email Templates

Email Delivery

Segmentation

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

A/B Testing

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Average 86

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Marketing Automation - B2C

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GetResponse Reviews

Annette M.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

GetResponse its an easy and powerful solution.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The easy of the new user to adapt on the tool.

What is your favorite aspect of this product?

Features capabilities and the easy to customize.

What do you dislike most about this product?

No any i remember, GetResponse is also simple to configure.

What recommendations would you give to someone considering this product?

Best tool on easy marketing and business enhancement of the production and the quality of its services are the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shannon D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy and stable Email Marketing Channel.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse has nice marketing capabilities and very useful to any business.

What is your favorite aspect of this product?

Everything about the tool its fantastic and profitable to the users.

What do you dislike most about this product?

I have no any issue so far about the solution performances.

What recommendations would you give to someone considering this product?

The email deliverability on the platform is amazing and effective through the software different features which are easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeniffer E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

GetResponse provides quality Services to the users

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The tool analytics functionality and the flexible email marketing ability.

What is your favorite aspect of this product?

GetResponse helps the marketing team on campaign management and easy on segmenting.

What do you dislike most about this product?

The tool unlike most platform has nothing at all for the user to complain on.

What recommendations would you give to someone considering this product?

GetResponse has the great email templates and easy on business reporting and the optimizing capability has no comparison.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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GetResponse

What is GetResponse?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

GetResponse Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love GetResponse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated聽email聽to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Dynamic Content The ability to create dynamic content changes automatically within emails聽that are based on the end user parameters and the goals of the marketing initiative.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Email Delivery The ability to send email to large number of recipients at-scale.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Annette M.

GetResponse its an easy and powerful solution.

Likeliness to Recommend

Pros

Shannon D.

Easy and stable Email Marketing Channel.

Likeliness to Recommend

Pros

Jeniffer E.

GetResponse provides quality Services to the users

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Auto-Responders

Dynamic Content

Campaign Management

Email Templates

Email Delivery

Segmentation

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

A/B Testing

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration