GEP SMART Customer Reviews 2025 | Strategic Sourcing

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GEP

GEP SMART

Composite Score

7.1 /10

CX Score

7.6 /10

33 Reviews

What is GEP SMART?

GEP is one of the leading providers of strategic sourcing services in the world. Every year, we help hundreds of organizations save billions in spend. Staffed by experienced category specialists, our sourcing teams get sustainable results fast 鈥� real results that improve the bottom line and create competitive advantage.

Company Details

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Awards & Recognition

GEP SMART won the following awards in the Strategic Sourcing category

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1 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

GEP SMART Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GEP SMART.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

5
Since last award

95 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GEP SMART?

6% Negative

5% Neutral

89% Positive

Pros

Caring
Respectful
Performance Enhancing
Client Friendly Policies

Feature Ratings

Average 77

Consulting & Advisory

Contract Management

Community Support

Procurement Management

ERFx

eAuction Functionality

Catalog Management

Spend Analysis

Supplier Management

Workflow Management

Auction Management

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

GEP SMART Reviews

Role: Vendor Management
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Great product! Features will not disappoint!

Likeliness to Recommend

8 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

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GEP SMART

What is GEP SMART?

Company Details

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Awards & Recognition

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

GEP SMART Ratings

77 Likeliness to Recommend

5 Since last award

95 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love GEP SMART?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Consulting & Advisory Consult and advise on procurement support, managed services, group purchasing organization (GPO) and strategic sourcing initiatives such as measurable savings.

Contract Management Includes automated contract renewal, approval process, compliance management, and contract database.

Community Support Highly personal support service to both buyer and supplier communities, ensuring proposal uptake and supplier help.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

ERFx Evaluation and scoring of supplier responses.

eAuction Functionality The ability to provide forward, reverse, Japanese, Dutch, and English step auctions.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Spend Analysis Includes data visibility and quality, supplier ranking, and compliance and reporting.

Supplier Management Supplier collaboration, including Quarterly Business Review Meetings, Scorecards, KPI and SLAs.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Auction Management Includes bid management, bidder management and buyer notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

GEP SMART Reviews

Great product! Features will not disappoint!

Likeliness to Recommend

Pros

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Feature Ratings

Consulting & Advisory

Contract Management

Community Support

Procurement Management

ERFx

eAuction Functionality

Catalog Management

Spend Analysis

Supplier Management

Workflow Management

Auction Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement