What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Analytics and Reporting
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Hannah H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2022
excellent program.
Likeliness to Recommend
What differentiates Front from other similar products?
Front differs from other programs due to its Layout, features, support, sales process, pricing.
What is your favorite aspect of this product?
There is no need for me to start a new dialogue with my team because of the comments on the emails and the ease with which I can add things to the emails
What do you dislike most about this product?
There should be a filter that shows just unread messages, not only those that are pending, so I don't get the impression that I have a large backlog of unanswered emails.
What recommendations would you give to someone considering this product?
If you're running a small company, Front is a cloud-based collaboration solution you can use to give customized service to your customers at any size. Managing numerous processes is made easier with the front, which is the greatest tool available.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Harold G.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
My Experience With Front
Likeliness to Recommend
What differentiates Front from other similar products?
When it comes to handling customer service, Front offers best features. It's affordable and highly affordable
What is your favorite aspect of this product?
I like that Front is easily scalable It's cost effective yet offers best features I like that using Front is easy
What do you dislike most about this product?
No single issue using Front. It's powerful and seamless to use
What recommendations would you give to someone considering this product?
I recommend Front for customer service as it's affordable and effective. It makes customer service management seamless
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Kevin G.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Improve communication and collaboration.
Likeliness to Recommend
What differentiates Front from other similar products?
One of the most significant issues we've been able to tackle with Front is the creation of company-wide and private labels, which allow employees to view and work on the emails they need to see, Front allows you to sort and filter emails that you don't need. Front has certainly cured my problem with email forgetfulness, you may send it to the future and have it return to your inbox at a set time by using the snooze feature. Previously, you had to create multiple folders to filter your emails or simply leave the email in your inbox to remember to respond later.
What is your favorite aspect of this product?
The feature of Front that I appreciate the best is the ability to tag coworkers in emails without having to react to the email externally, we may talk and work on a problem before responding to an outside source. I really like the archive option, which eliminates the need to separate emails into distinct folders. It's also useful to be able to search not only your own inbox and archived emails, but also other people's inboxes. It appears to be quite trustworthy, and I have never had an instance of lost email.
What do you dislike most about this product?
With all of the rules it employs to classify emails, Front may be perplexing. If an aspect for the rule is entered improperly, someone may or may not have access to an email you require. It might be intimidating for new users, but I found it to be pretty simple to learn. Front is a great resource that I can't believe I've survived without after using Outlook for my whole professional career. I'd use Front over Outlook every day, so there's not much to hate.
What recommendations would you give to someone considering this product?
Front might be challenging to master at first, especially if you're coming from an application like Outlook. However, if you understand the Front process and how to filter emails and build rules that suit your organization, it's a fantastic application that keeps everyone on track, that is why I prefer Front over any other email system I've used; the features have made my work life easier.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
