What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFreshsales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Freshsales.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Respectful
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Edwin W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2021
Close more deals with Freshworks CRM
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Every time we bring anyone for training it is easier to handle the system compare to other CRM we have used before. We are able to do so much more at a lower price with Freshworks. It has a user-friendly interface and simple to use. Support is good and responsive to every technical query we had. It is flexible and we can regularly change it to fit our needs.
What is your favorite aspect of this product?
Freshsales CRM has enabled us to measure our conversation rates and know which leads went from sign-up to demo. to closing. Our Sales Rep have now a better understanding of where leads are coming from and how they are progressing and this helps them know where to shift their focus moe to drive more sales.
What do you dislike most about this product?
When analyzing large data sets it can be tedious.
What recommendations would you give to someone considering this product?
We are able to gather enough data about leads with Freshworks and analyze them to close more deals. Our experience with the product has been fantastic and i would not hesitate to recommend it for other users to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christian L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2020
Close deals fast and easy using FreshSales
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales is easy to use and setup.It is highy customizable and offers more automations.It offers a transaparenet pricing plan and scalable CRM solution.Freshsales accelelrates sales cycle ,improve productivty and revenue.
What is your favorite aspect of this product?
I like the automation feature it provides has it has helped our sales team focus more on selling rather than manual data entry.It automates the process of assigning leads to sales representatives located in different locations and bulk emailing.As a Sales manager i love how easy it is to generate reports and to be able to analyze and forecast sales.In one dashboard i can manage all my work such as leads
What do you dislike most about this product?
I haven't come across any issues of concern for the time i have been using the product.
What recommendations would you give to someone considering this product?
FreshSales scales with you and is the best alternative to to other CRM out there.It is affordable and easy to adopt to.With Freshsales closing deals is easy and fast.
Pros
- Effective Service
- Transparent
- Helps Innovate
- Continually Improving Product
Dave G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Hassle-free CRM platform
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It stands out on the grounds that it gives email and telephone incorporation, event tracking, and automation all in one simple to-utilize interface. These highlights permit organizations to catch up on sale leads and oversee client connections without any problem. . It is also cost effective and reliable.
What is your favorite aspect of this product?
With Freshsales we have been able to collaborate, communicate, and increase sales productivity. It is easy to track the performance of our sales team and receive comprehensive reports as well. The user interface is easy to use and the customer support team is responsive.It also offers a free plan to users that no other CRM product in the market offers.
What do you dislike most about this product?
Customizing the dashboard is limited.
What recommendations would you give to someone considering this product?
I recommend using Freshsales for its affordable pricing plan and its array of client support options it offers. It is a great alternative for Salesforce.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
