
What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Respectful
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
janice W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2021
Freshworks is the best option for your company.
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Technology, professional service provider, education, real estate, hospitality, healthcare, e-commerce, retail, consumer electronics, telecommunications, finance and accounting, insurance. CRM powered by artificial intelligence that allows you to better understand customers with the right information at the right time. The software includes sales force automation, marketing automation, chat and telephony all in one solution.
What is your favorite aspect of this product?
Integrates UI optimization, comfortable and intuitive. Solid API disposition. Storing valuable documentation of contact and potential customer data allows better planning of marketing campaigns. Organization of plans and tasks in precise calendars. Design of pipeline management models. Ability to integrate with third-party products and the cloud.
What do you dislike most about this product?
Freshworks is a software whose platform unfortunately does not have the integration to social networks that allows a quick sharing of information between users. It lacks customer segmentation that allows monitoring of supplier / customer interactions.
What recommendations would you give to someone considering this product?
Product of basic necessity if you want to survive in the violent and confusing digital markets. Freshworks with its yellow and circular logo, as a supplier offers me packages and tools that allow me to compete on equal terms with large companies without the risk of being defeated.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Kellen W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
My Experience With Freshworks CRM
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM is very resourceful and it is easily scalable. This is not common with competitors, unless you are paying more.
What is your favorite aspect of this product?
I like that the tool handles both CRM and also offer Sales Engagement Features While it my look complex, understanding and learning how to use the tool takes no time. Customizing, scaling, managing and deploying the tool is easy.
What do you dislike most about this product?
Freshworks CRM has been very helpful and I can barely list any cons.
What recommendations would you give to someone considering this product?
Freshworks CRM works excellently as a CRM solution and I highly recommend it. It also comes at a good price considering what other vendors are offering
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ruth M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Rational and Authentic CRM Software
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM has a telephony feature, where people reach out to the respective players, and they issue their concerns. Freshworks CRM has mobility, and online base, which makes it global, and more convenient. Freshworks CRM keeps on developing the analytical capabilities, making our firm more responsible.
What is your favorite aspect of this product?
I love the success rate of Freshworks CRM , where numerous marketing and CRM roles are well conducted. Further, Freshworks CRM issues a platform for lead management, and communication, through emailing and telephony.
What do you dislike most about this product?
Freshworks CRM is an intellectual program, latest with the CRM capabilities, and no discrimination in subscription. Nothing operative or functional that misses from Freshworks CRM .
What recommendations would you give to someone considering this product?
Customers relation is crucial, and Freshworks CRM is a product that guarantees this, from lead management, to marketing, and even supported sales. The credibility of this program is crucial in keeping your business on the map.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing