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Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks Inc.

Freshsales

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Freshsales
7.8 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative
7% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 81

Collaboration

85

Lead Management

83

Sales Management

83

Customer Service Management

82

Activity and Workflow Management

82

Analytics and Reporting

81

Telephony and Call Center Management

79

Account and Contact Management

79

Mobile

78

Marketing Management

77

Quote Contract and Proposal

75

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

86

Ease of Implementation

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

81

Breadth of Features

81

Business Value Created

80

Vendor Support

80

Ease of Customization

80

Freshsales Reviews

janice W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Freshworks is the best option for your company.

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Technology, professional service provider, education, real estate, hospitality, healthcare, e-commerce, retail, consumer electronics, telecommunications, finance and accounting, insurance. CRM powered by artificial intelligence that allows you to better understand customers with the right information at the right time. The software includes sales force automation, marketing automation, chat and telephony all in one solution.

What is your favorite aspect of this product?

Integrates UI optimization, comfortable and intuitive. Solid API disposition. Storing valuable documentation of contact and potential customer data allows better planning of marketing campaigns. Organization of plans and tasks in precise calendars. Design of pipeline management models. Ability to integrate with third-party products and the cloud.

What do you dislike most about this product?

Freshworks is a software whose platform unfortunately does not have the integration to social networks that allows a quick sharing of information between users. It lacks customer segmentation that allows monitoring of supplier / customer interactions.

What recommendations would you give to someone considering this product?

Product of basic necessity if you want to survive in the violent and confusing digital markets. Freshworks with its yellow and circular logo, as a supplier offers me packages and tools that allow me to compete on equal terms with large companies without the risk of being defeated.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Kellen W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

My Experience With Freshworks CRM

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshworks CRM is very resourceful and it is easily scalable. This is not common with competitors, unless you are paying more.

What is your favorite aspect of this product?

I like that the tool handles both CRM and also offer Sales Engagement Features While it my look complex, understanding and learning how to use the tool takes no time. Customizing, scaling, managing and deploying the tool is easy.

What do you dislike most about this product?

Freshworks CRM has been very helpful and I can barely list any cons.

What recommendations would you give to someone considering this product?

Freshworks CRM works excellently as a CRM solution and I highly recommend it. It also comes at a good price considering what other vendors are offering

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ruth M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Rational and Authentic CRM Software

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshworks CRM has a telephony feature, where people reach out to the respective players, and they issue their concerns. Freshworks CRM has mobility, and online base, which makes it global, and more convenient. Freshworks CRM keeps on developing the analytical capabilities, making our firm more responsible.

What is your favorite aspect of this product?

I love the success rate of Freshworks CRM , where numerous marketing and CRM roles are well conducted. Further, Freshworks CRM issues a platform for lead management, and communication, through emailing and telephony.

What do you dislike most about this product?

Freshworks CRM is an intellectual program, latest with the CRM capabilities, and no discrimination in subscription. Nothing operative or functional that misses from Freshworks CRM .

What recommendations would you give to someone considering this product?

Customers relation is crucial, and Freshworks CRM is a product that guarantees this, from lead management, to marketing, and even supported sales. The credibility of this program is crucial in keeping your business on the map.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Freshsales Comparisons

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