What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Respectful
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Balanced CRM product suite
Likeliness to Recommend
Pros
- Efficient Service
- Caring
- Respectful
- Over Delivered
Salini K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Best Lead Management & CRM Platform for Business
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales is a comprehensive salesforce tool for sales teams. It gives a salesman all they need to generate quality leads, participate in meaningful discussions, drive transactions with Intelligence insights, and maintain client relationships. Freshsales, with created email, call, conversation, and phone, gives salespeople more time to sell by streamlining the sales process by increasing efficiency and productivity in their everyday operations.
What is your favorite aspect of this product?
I like Freshsales since it has two versions, both premium and free, and they both perform well. Another plus is the app; it absolutely works and can be used even if you only have the free version. This smartphone app's primary role is to follow up with possible clients. The product's UI is incredibly simple to use; it has ergonomically designed and is highly intuitive; you don't need to be a tech guy to comprehend it. I can simply schedule a Zoom time to discuss my requirements and obtain assistance with the procedures. This has helped me grasp what the system is able of and has enabled me to automate several procedures for my firm.
What do you dislike most about this product?
FreshCRM's main flaw is that it is not particularly user-friendly. There is just so much 'unknown activity' with the tool that I frequently have to redo things. And there are times when things are fixed and I must devise a solution. I also have my doubts that they have email deliverability difficulties, particularly when delivering email campaigns and schedule emails, but they continue to deny it.
What recommendations would you give to someone considering this product?
When you're prepared to explore or hunt, this is a vital fully - featured CRM system and a fully affordable deal that you should consider for your business. I assure you that this is the correct way if you want to organize data while also providing excellent customer service. It is suitable for all types of B2C enterprises, regardless of size. You can still use your services via the mobile application.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jitendra B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Modern CRM with good reporting
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It has modern UI that helps user to understand that functionalities of CRM easily. Data segmentation is easy and can be done by any marketing user. Also, it has good third party integration tools.
What is your favorite aspect of this product?
It's Modern unser interface, very good reporting that provides lots of insights, and third party integration softwares that enhanced functionalities.
What do you dislike most about this product?
As of now nothing, all good till date.
What recommendations would you give to someone considering this product?
Overall it provides very good feature and functionalities as far as CRM is concerned, you can give it a try.
Pros
- Trustworthy
- Acts with Integrity
- Transparent
- Helps Innovate
