What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
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Freshsales Reviews
Cilia F.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Freshsales is a very complete CRM for Marketing
Likeliness to Recommend
What differentiates Freshsales from other similar products?
I found it an excellent software, because it is very intuitive and easy to use, besides having very useful features for the implementation of daily tasks, such as customer management, which allows you to have all customer information in the software, without having to look elsewhere.
What is your favorite aspect of this product?
The integration with Gmail is very good, since we can launch mail marketing from the mail, without leaving the software. The crm is also very complete, we can see the progress of tasks, quickly plan a project and custom reports generated by the program, are very complete and with all the information required for the project.
What do you dislike most about this product?
It should really improve its mobile version, because although it is already something very good that a crm has a mobile application, the truth is that it lacks many tools that are in the web version. I had problems integrating Gmail, it was not easy to achieve, but the technical service was able to solve the problem.
What recommendations would you give to someone considering this product?
Very efficient this CRM, it helps us to improve in the office, that the whole team is up to date on the progress of the project, to know the delivery times and that all tasks flow quickly and efficiently. It is a very simple software, but very useful, which is what we require for our type of business.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Bruno C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A Strong Integration Product for Marketing
Likeliness to Recommend
What differentiates Freshsales from other similar products?
I can effortlessly interact with my clients through this application. We can simply begin extensive workflows in minutes鈥攖here really no reason to invest additional time understanding about the software. CRM is a wonderful and simple-to-use program that allows us to retain all of our customers' data with details like as email addresses, phone numbers, LinkedIn accounts, etc.; we may easily launch campaigns using CRM, I understand how and where to follow this up with our customers.
What is your favorite aspect of this product?
I needed a comprehensive tool, and Freshworks met my expectations. I can use this to tailor my company requirements. The process of syncing my emails to clients was rather simple.
What do you dislike most about this product?
I was dissatisfied with the Mobile application, but they fixed this in the most recent release. So, there's nothing to hate! Everything appears to be in order with its application and pc operation.
What recommendations would you give to someone considering this product?
It's an ideal tool for managing hundreds of leads while being simple to use. Furthermore, it is very user-friendly and simple to setup and combine with numerous third-party systems. In all reality, I would not contemplate using any other programme. Among the most important aspects of this would be the assistance, which is unparalleled in my experience.
Pros
- Effective Service
- Respectful
- Helps Innovate
- Reliable
Steffen S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Good CRM, needs implementation but is good
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Good custom modules, still in development and you can suggest featurees
What is your favorite aspect of this product?
Custom Modules and integrated Chat and Phone Tool
What do you dislike most about this product?
Chat and Phone tool do not match the independent tools of Freshworks
What recommendations would you give to someone considering this product?
Get yourself a demo and check if it meets your requirements :)
Pros
- Helps Innovate
- Trustworthy
- Respectful
- Client Friendly Policies
Cons
- Less Efficient Service
