Freshsales Customer Reviews 2025 | Customer Relationship Management

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Freshworks Inc.

Freshsales

Composite Score

7.8 /10

CX Score

7.9 /10

86 Reviews

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

7% Neutral

91% Positive

Pros

Performance Enhancing
Respectful
Trustworthy
Client Friendly Policies

Feature Ratings

Average 81

Collaboration

Lead Management

Sales Management

Customer Service Management

Activity and Workflow Management

Analytics and Reporting

Telephony and Call Center Management

Account and Contact Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

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Lead Management

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Sales Engagement Platforms

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Freshsales Reviews

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Freshworks Amazing CRM Tool for Professionals!

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Mary S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Freshsales helps you achieve marketing objectives

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

I do all of my own work. My requirements are met by the program, which allows me to keep track of my contacts with clients. The CRM system is one of my favorites since it is so simple to use that it is difficult to tell out from other systems.

What is your favorite aspect of this product?

The user interface is simple to grasp, and the process of getting started is also quite straightforward. They're always willing to help and provide us great suggestions for CRM sites to check out. Every member of the chat support staff has been really helpful. In addition, I believe the cost is reasonable for most businesses.

What do you dislike most about this product?

There has to be a lot more intelligence in the integrations with internal email providers like Mailchimp. In addition, the plugin doesn't allow us to make any changes to client information. We'd like it a lot if the plugin allowed us to make changes to the lead information directly. In addition, the remarks include no hyperlinks.

What recommendations would you give to someone considering this product?

I believe the cost to small enterprises is substantial. Larger firms may also benefit from it, although they may choose to upgrade to more complicated software in the future. Freshsales also provides a wide range of useful integrations. I think it's also ideal for teams of people from various regions to collaborate on projects. All of the users' data is up to date and in sync.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Freshsales Software, Freshworks CRM

Likeliness to Recommend

7 /10

Pros

Caring
Efficient Service
Effective Service
Respectful

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Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Freshsales Ratings

84 Likeliness to Recommend

92 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Lead Management

Sales Engagement Platforms

Freshsales Reviews

Freshworks Amazing CRM Tool for Professionals!

Likeliness to Recommend

Pros

Mary S.

"Freshsales helps you achieve marketing objectives

Likeliness to Recommend

Pros

Freshsales Software, Freshworks CRM

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Lead Management

Sales Management

Customer Service Management

Activity and Workflow Management

Analytics and Reporting

Telephony and Call Center Management

Account and Contact Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization