What is Freshchat?
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors鈥� questions are smarter and faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshchat?
Pros
- Transparent
- Friendly Negotiation
- Performance Enhancing
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Integration With CRM
Workflow Processing
Multi-channel
Natural Language Processing
Wayfinding
Leads Generation
Voice or Text Input
Learning and Adaptability
Scheduled Availability
Personalized Service
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
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Freshchat Reviews
Yash J.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Nov 2022
Good suit of products, love the automation feature
Likeliness to Recommend
What differentiates Freshchat from other similar products?
The interface and suit of suits coupled into one platform
What is your favorite aspect of this product?
Ticket management
What do you dislike most about this product?
Api integration feature is not available in the lower plan versions
What recommendations would you give to someone considering this product?
Best product in the market if it suits your budget
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Less Efficient Service
Priyanshi P.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Appropriate And Perspective
Likeliness to Recommend
What differentiates Freshchat from other similar products?
Freshchat offers richer features at good cost.
What is your favorite aspect of this product?
Analytics & User friendly
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Rich feature with lower cost & customise
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sparsh S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Excellent Features & One of My Favorite Tool Ever!
Likeliness to Recommend
What differentiates Freshchat from other similar products?
I utilise Freshchat to have a more streamlined, timely conversation with customers and prospects I make touch with through social media management and digital marketing. I can improve client traffic and set up the chat. The ability to develop a bot flow based on our business processes with the help of the chat builder's orchestration was a big plus for me. Our customers' information is stored and we may connect to frequently asked questions, articles, and videos.
What is your favorite aspect of this product?
It's saves me lots of time. Freshchat is a perfect tool for anyone because it comes with a bunch of features. Some features of this software is my all-time favorites feature. The product's user-friendliness and simplicity in terms of initial setup and ongoing platform management are its strongest points. The support team of the Freshchat is incredible and very responsive.
What do you dislike most about this product?
Nothing to dislike. Overall application is perfect for me according to my problems.
What recommendations would you give to someone considering this product?
The user interface of Freshchat is amazing and very easy to use. I highly recommend it to all. It is the best solution for your problems. It has lots of impressive features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
