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Flock Logo Award Winner Product Badge
Flock Logo Award Winner Product Badge
Flock

Flock

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Flock
9.1 /10

What is Flock?

Flock developed and marketed the only web browser designed to enhance the active online social user鈥檚 experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Company Details


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Awards & Recognition

Flock won the following awards in the Business Instant Messaging - Midmarket category

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Flock Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Flock.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Flock?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Fair

Feature Ratings

Average 88

Screen Sharing

91

Instant Messaging

90

File Sharing Collaboration

90

Search

89

Document Collaboration

88

Integration With Productivity Tools

88

Task Management

88

Voice and Video Collaboration

87

Granular Access Management

87

Cross Platform Support

86

Notifications

86

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Ease of IT Administration

91

Ease of Data Integration

89

Quality of Features

89

Ease of Customization

88

Vendor Support

88

Usability and Intuitiveness

88

Breadth of Features

87

Product Strategy and Rate of Improvement

87

Business Value Created

86

Availability and Quality of Training

86

Flock Reviews

Chairs B.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Perfect Coordination via Collaboration

Likeliness to Recommend

10 /10

What differentiates Flock from other similar products?

All tools and information are only accessible to authorised users.

What is your favorite aspect of this product?

Ability to automate reminders and alerts.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Excellent

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saima T.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Centralised Activities For Super Performance

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Right message to right people at right time.

What is your favorite aspect of this product?

Effectiveness of integrations.

What do you dislike most about this product?

Nothing on this tool

What recommendations would you give to someone considering this product?

All your operations are now centralised

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Colton C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Amazing tool for communication.

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

In comparison to other programs, Flock stands out due to the ease and simplicity with which it may be used, as well as the extensive features and personalization options it provides. Almost everything else you could possibly need to keep up with your gear is included.

What is your favorite aspect of this product?

The smartphone app is wonderful for communicating. The Flock API can be used as a regular messenger and to set off notifications. It's quite polished, and familiarity won't take long at all. The platform is also highly customizable, with a wide range of integrations available to teams for the purpose of optimizing workflow and automating processes.

What do you dislike most about this product?

It has a sluggish and unreliable video chat feature. It can be slow, and messages may come much later than expected at times. Having a local storage facility for the materials is necessary at times.

What recommendations would you give to someone considering this product?

A big reason why I think you'll like using Flock is that it has a wonderful user interface and an easy, interactive user experience across the board. In order to share information with our team, we could put up polls and reminders for upcoming meetings.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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