Firebase Customer Reviews 2025 | Product Analytics

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Firebase

Composite Score

8.4 /10

CX Score

8.7 /10

63 Reviews

What is Firebase?

Use Firebase products together to solve complex challenges and optimize your app experience. Personalize your onboarding flow, grow user engagement, or add new functionality with Firebase. Firebase provides detailed documentation and cross-platform SDKs to help you build and ship apps on Android, iOS, the web, C++, and Unity.

Company Details

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Awards & Recognition

Firebase won the following awards in the Product Analytics category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

2 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Product Impact

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Firebase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firebase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firebase?

2% Negative

9% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 81

API Framework

Analytics and Reporting

Data Analysis and Survey Function

Device and Browser Analytics

Marketing Analytics

Conversion Analysis

Data Warehousing

Data Management

Audience Segmentation

Data Integrity

Mobile Functionality

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Firebase Reviews

Sathiyan R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

It is easy to build applications on the Firebase

Likeliness to Recommend

10 /10

What differentiates Firebase from other similar products?

It has the remote configure management module which can help me manage the behavior of my application right from the Firebase dashboard which other tools do not posses and this makes Google Firebase a professional tool from its competitor

What is your favorite aspect of this product?

The tool comes at a pricey cost and has a professional user interface which provides a quicker navigation. The tool simply integrates with AI which improve the user experience with minimal work and hence saves a lot of time.

What do you dislike most about this product?

This is a tool for advanced software engineer and people with technical experiences and hence may not be a good one for everyone, but besides that, the tool is easy to use and to configure

What recommendations would you give to someone considering this product?

Yes, I would recommend Firebase because it is a professional tool for building applications

Pros

Generous Negotitation
Over Delivered
Transparent
Helps Innovate

Ashneet S.

Role: Operations
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use.

Likeliness to Recommend

6 /10

What differentiates Firebase from other similar products?

Functionality and ease of use

What is your favorite aspect of this product?

How easy it is to use and videos available online.

What do you dislike most about this product?

I don鈥檛 dislike anything.

What recommendations would you give to someone considering this product?

Ensure you watch videos on YouTube about this product

Pros

Unique Features
Security Protects
Helps Innovate
Continually Improving Product

Ravikumar P.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use firebase for small to larger apps

Likeliness to Recommend

9 /10

What differentiates Firebase from other similar products?

Easy management via console and easy to intigrate in any technology such as java, javascript... Also central place to manage data for mobile and web application

What is your favorite aspect of this product?

Data segregation

What do you dislike most about this product?

Analytics needed to be improved

What recommendations would you give to someone considering this product?

Data analytics and error handling needs to be improved

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Firebase

What is Firebase?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Firebase Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Firebase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Device and Browser Analytics Capture and summarize device and browser information.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Management Includes data sharing, data storage, records management, and data security.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Mobile Functionality Can be used on mobile devices鈥�.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Firebase Reviews

Sathiyan R.

It is easy to build applications on the Firebase

Likeliness to Recommend

Pros

Ashneet S.

Easy to use.

Likeliness to Recommend

Pros

Ravikumar P.

Easy to use firebase for small to larger apps

Likeliness to Recommend

Pros

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Feature Ratings

API Framework

Analytics and Reporting

Data Analysis and Survey Function

Device and Browser Analytics

Marketing Analytics

Conversion Analysis

Data Warehousing

Data Management

Audience Segmentation

Data Integrity

Mobile Functionality

Vendor Capability Ratings

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration