Firebase Customer Reviews 2025 | Product Analytics

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Firebase

Composite Score

8.5 /10

CX Score

8.7 /10

61 Reviews

What is Firebase?

Use Firebase products together to solve complex challenges and optimize your app experience. Personalize your onboarding flow, grow user engagement, or add new functionality with Firebase. Firebase provides detailed documentation and cross-platform SDKs to help you build and ship apps on Android, iOS, the web, C++, and Unity.

Company Details

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Awards & Recognition

Firebase won the following awards in the Product Analytics category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Product Impact

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Firebase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firebase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firebase?

0% Negative

9% Neutral

91% Positive

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 82

Analytics and Reporting

API Framework

Device and Browser Analytics

Data Analysis and Survey Function

Marketing Analytics

Data Warehousing

Conversion Analysis

Data Management

Mobile Functionality

Data Integrity

Audience Segmentation

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Firebase Reviews

Jacob T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Firebase - your base to create the software

Likeliness to Recommend

8 /10

What differentiates Firebase from other similar products?

It one of the best Baas tool, Where its an one stop solution to all our web and mobile developer needs from Hosting to Cloud storage

What is your favorite aspect of this product?

Its the only Baas where we will have the cloud storage inbuild and we need not have to rely on different tools

What do you dislike most about this product?

The price point is very high compare to other Baas in the market,

What recommendations would you give to someone considering this product?

If you have a good budget and you need everything you need in one place then you can go for it

Pros

Helps Innovate
Performance Enhancing
Fair
Altruistic

Cons

Less Caring
Less Efficient Service
Less Effective Service

Harika K.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Most widely integrated data source for apps

Likeliness to Recommend

10 /10

What differentiates Firebase from other similar products?

Firebase offers a wide array of integrated development tools for creating mobile and web applications

What is your favorite aspect of this product?

It offers real-time database, authentication, and cloud functions, which simplify app development.

What do you dislike most about this product?

It can become costly for apps with high usage.

What recommendations would you give to someone considering this product?

Explore Firebase's support and resources to ensure a smooth development process.

Pros

Reliable
Unique Features
Performance Enhancing
Enables Productivity

Aatish K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Most useful for app developers

Likeliness to Recommend

7 /10

What differentiates Firebase from other similar products?

Firebase offers a comprehensive suite of app development tools, real-time database, hosting, and analytics

What is your favorite aspect of this product?

Its seamless integration with other Google services, real-time database, and ease of use in app development.

What do you dislike most about this product?

Limited offline capabilities in certain use cases.

What recommendations would you give to someone considering this product?

Firebase is great for quick development and Google integration but evaluate alternatives for complex or offline-centric apps.

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

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What is Firebase?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Firebase Ratings

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Firebase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Device and Browser Analytics Capture and summarize device and browser information.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Management Includes data sharing, data storage, records management, and data security.

Mobile Functionality Can be used on mobile devices鈥�

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Firebase Reviews

Jacob T.

Firebase - your base to create the software

Likeliness to Recommend

Pros

Cons

Harika K.

Most widely integrated data source for apps

Likeliness to Recommend

Pros

Aatish K.

Most useful for app developers

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

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Marketing Analytics

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Conversion Analysis

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Mobile Functionality

Data Integrity

Audience Segmentation

Vendor Capability Ratings

Business Value Created

Ease of Customization

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Ease of IT Administration

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