FileBound Customer Reviews 2025

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Upland Software, Inc.

FileBound

Composite Score

9.0 /10

CX Score

9.3 /10

89 Reviews

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

Company Details

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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation

2022

2021 Data Quadrant Champion

2021

FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative

6% Neutral

94% Positive

Pros

Respectful
Enables Productivity
Acts with Integrity
Reliable

Feature Ratings

Average 86

Workflow Process Automation

Search

Access Permissions Management

ECM Document Management

File Conversion

Capture Channels

Collaboration

Ediscovery Audit Trail

File Approvals Esignatures

Metadata Management

Mobile

Vendor Capability Ratings

Average 85

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

FileBound Reviews

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2021

Easy to use by all departments in our organization

Likeliness to Recommend

9 /10

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Simone U.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

This software fuels improvements to your processes

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

Licensing options are customer friendly. Interface is clean and intuitive.

What is your favorite aspect of this product?

Workflow Engine is extremely comprehensive and intuitive.

What do you dislike most about this product?

Reports are somewhat limited and can be made better.

What recommendations would you give to someone considering this product?

FileBound's low cost and ease of use will cause this software to expand across the enterprise organically.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Therese G.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

EASY TO USE

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

I HAVE NOT WORKED WITH ANYTHING ELSE . FIRST TIME WITH THIS KIND OF PRODUCT

What is your favorite aspect of this product?

I LIKE WE ARE ABLE TO KEEP ALL OUR INVOICES IN THERE TO SEARCH .

What do you dislike most about this product?

SHOULD BE ABLE TO TURN CERTAIN FUCTIONS OFF . NEEDS MORE UPDATES

What recommendations would you give to someone considering this product?

GOOD STORAGE FOR INVOICES , IF YOUR GOING THRU A PAPERLESS SYSTEM

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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FileBound

What is FileBound?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

FileBound Ratings

90 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FileBound?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Search The system can search an entire body of a document for a keyword or phrase.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Capture Channels Variety of ways a file can be ingested into the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

FileBound Reviews

Easy to use by all departments in our organization

Likeliness to Recommend

Pros

Simone U.

This software fuels improvements to your processes

Likeliness to Recommend

Pros

Therese G.

EASY TO USE

Likeliness to Recommend

Pros

Most Popular FileBound Comparisons

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Title

Feature Ratings

Workflow Process Automation

Search

Access Permissions Management

ECM Document Management

File Conversion

Capture Channels

Collaboration

Ediscovery Audit Trail

File Approvals Esignatures

Metadata Management

Mobile

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement