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What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring鈥檚 full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
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Get AssistanceFastSpring Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FastSpring.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payment Processing
Shopping Cart Management
Multi-Storefront
Content Localization
ERP Integration
Guided Selling
Content Management
Catalog Management
Order Management
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Vendor Support
Business Value Created
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Great localised storefront and payment processing,
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
- Role: Vendor Management
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2020
Great service, all the issues are eliminated fast.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Antonio N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Not cheap, but worth the price.
Likeliness to Recommend
What differentiates FastSpring from other similar products?
Not sure as I haven't tested many competing products.
What is your favorite aspect of this product?
Ease of integration, excellent support, good set of features.
What do you dislike most about this product?
The UI is confusing some times, and analytics weren't very good last time I checked (was a while ago admittedly).
What recommendations would you give to someone considering this product?
Check out competing products if the transaction fee is a factor or if accepting micropayments. Otherwise, would happily recommend FastSpring.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
