Duo Security Customer Reviews 2025

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Cisco Systems

Duo Security

Composite Score

8.3 /10

CX Score

8.5 /10

32 Reviews

What is Duo Security?

Duo's trusted access solution is a user-centric zero-trust security platform to protect access to sensitive data at scale for all users, all devices and all applications.

Company Details

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Duo Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Duo Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Duo Security?

3% Negative

6% Neutral

91% Positive

Pros

Unique Features
Efficient Service
Performance Enhancing
Security Protects

Feature Ratings

Average 79

Biometrics Authentication

Multi-Device Protection

OTP Authentication

Role and User Management

Email Authentication

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Dashboards, Analytics and Reporting

Soft Token Authentication

Hard Token Authentication

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Duo Security Reviews

Gerry G.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to implement and easy to use MFA

Likeliness to Recommend

8 /10

What differentiates Duo Security from other similar products?

Ease of use and implementation

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Needs to improve priduct around MFA fatigue and protect against SIM hijacking

What recommendations would you give to someone considering this product?

Use it wherever possible

Pros

Performance Enhancing
Security Protects
Helps Innovate
Reliable

Cons

Slower Product Innovation
Less Inspiring
Charges for Enhancements

Meredith H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Innovative Platform

Likeliness to Recommend

9 /10

What differentiates Duo Security from other similar products?

Duo鈥檚 ability to evaluate the security posture of devices trying to access systems is a significant differentiator. It ensures devices meet security standards before granting access.

What is your favorite aspect of this product?

The multi-factor authentication (MFA) system is highly effective in enhancing security. It significantly reduces the risk of unauthorized access, which is crucial for protecting sensitive information.

What do you dislike most about this product?

Duo Security can be relatively expensive, especially for smaller organizations or those with limited budgets.

What recommendations would you give to someone considering this product?

Introduce more granular controls for tailoring the user experience and security policies. This could include custom workflows, more detailed policy settings, and options to customize the user interface according to organizational branding.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brennan S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Makes security easy

Likeliness to Recommend

9 /10

What differentiates Duo Security from other similar products?

Very easy documentation

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Some outages here and there

What recommendations would you give to someone considering this product?

They have documentation for everything and support is very helpful. Makes security easy.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

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Duo Security

What is Duo Security?

Company Details

Need Assistance?

Duo Security Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Duo Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Role and User Management Enable different levels of access and permissions based on role.

Email Authentication Ability to send a verification link or code via email.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Duo Security Reviews

Gerry G.

Easy to implement and easy to use MFA

Likeliness to Recommend

Pros

Cons

Meredith H.

Innovative Platform

Likeliness to Recommend

Pros

Brennan S.

Makes security easy

Likeliness to Recommend

Pros

Most Popular Duo Security Comparisons

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Title

Feature Ratings

Biometrics Authentication

Multi-Device Protection

OTP Authentication

Role and User Management

Email Authentication

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Dashboards, Analytics and Reporting

Soft Token Authentication

Hard Token Authentication

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training