Duo Security Customer Reviews 2025

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Cisco Systems

Duo Security

Composite Score

8.3 /10

CX Score

8.5 /10

32 Reviews

What is Duo Security?

Duo's trusted access solution is a user-centric zero-trust security platform to protect access to sensitive data at scale for all users, all devices and all applications.

Company Details

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Duo Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Duo Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Duo Security?

3% Negative

6% Neutral

91% Positive

Pros

Unique Features
Efficient Service
Performance Enhancing
Security Protects

Feature Ratings

Average 79

Biometrics Authentication

Multi-Device Protection

OTP Authentication

Role and User Management

Email Authentication

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Dashboards, Analytics and Reporting

Soft Token Authentication

Hard Token Authentication

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Duo Security Reviews

Mohit S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Simple, reliable MFA, but costly for small teams.

Likeliness to Recommend

8 /10

What differentiates Duo Security from other similar products?

Unlike traditional MFA solutions, it supports password less login, device health checks and zero-trust architecture for enhanced security.

What is your favorite aspect of this product?

I love Duo's ease of use with one-tap authentication via mobile app, making secure access fast and user-friendly, even for less tech-savvy employees.

What do you dislike most about this product?

The cost for advanced features can be prohibitive, especially for small organizations.

What recommendations would you give to someone considering this product?

Be mindful of the premium pricing and ensure it fits within your budget.

Pros

Caring
Reliable
Performance Enhancing
Enables Productivity

Fatema S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Simple and effective multi-factor authentication.

Likeliness to Recommend

9 /10

What differentiates Duo Security from other similar products?

Duo stands out with its user-friendly MFA, which works seamlessly across multiple devices and integrates with various applications.

What is your favorite aspect of this product?

The one-tap authentication via mobile app is my favourite feature, as it makes secure logins quick and hassle-free, even for non-technical users.

What do you dislike most about this product?

The cost of premium features is high for small businesses.

What recommendations would you give to someone considering this product?

If you need a reliable and easy-to-use MFA solution, Cisco Duo is a great choice.

Pros

Reliable
Security Protects
Performance Enhancing
Enables Productivity

Er Avinash P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Environment Security by Cisco DUO

Likeliness to Recommend

9 /10

What differentiates Duo Security from other similar products?

1. Supported by both Android and IOS. 2. Simple to use and user-friendly experience. Perfect for any single sign on apps login.

What is your favorite aspect of this product?

Helps to prevent physical tampering in extreme efficient way.

What do you dislike most about this product?

If it enters into the verification failed mode. It takes lot of time to recover your account and multiple authentications.

What recommendations would you give to someone considering this product?

Highly secured environment to use with.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

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Duo Security

What is Duo Security?

Company Details

Need Assistance?

Duo Security Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Duo Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Role and User Management Enable different levels of access and permissions based on role.

Email Authentication Ability to send a verification link or code via email.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Duo Security Reviews

Mohit S.

Simple, reliable MFA, but costly for small teams.

Likeliness to Recommend

Pros

Fatema S.

Simple and effective multi-factor authentication.

Likeliness to Recommend

Pros

Er Avinash P.

Environment Security by Cisco DUO

Likeliness to Recommend

Pros

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Title

Feature Ratings

Biometrics Authentication

Multi-Device Protection

OTP Authentication

Role and User Management

Email Authentication

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Dashboards, Analytics and Reporting

Soft Token Authentication

Hard Token Authentication

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training