Duetto GameChanger Customer Reviews 2025 | Hotel Revenue Management

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Duetto

Duetto GameChanger

Composite Score

7.7 /10

CX Score

8.2 /10

14 Reviews

What is Duetto GameChanger?

Deploy, automate and scale profitable decisions through Duetto鈥檚 cloud-based, easy-to-use and agile RMS platform for forecasting, pricing, and reporting. Powered by forward-looking demand data, our unique open pricing algorithm, and a strategy-first approach to revenue management, Duetto鈥檚 growth and retention rates outpace every RMS in the market today.

Company Details

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Awards & Recognition

Duetto GameChanger won the following awards in the Hotel Revenue Management System category

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Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

5 Top Rated Capabilities

8 Top Rated Features

2025

Service Experience
Product Impact
Conflict Resolution

2024

2 Top Rated Capabilities

8 Top Rated Features

2024

Duetto GameChanger Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Duetto GameChanger.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

6
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Duetto GameChanger?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Big-Data/Custom Data Sources

Real-Time

Competitive Rate Modeling

Demand Forecasting

Multi-Property Support

Customer Segmentation

Reporting

Data Visualization

Integration

Automated Revenue Management

Multi Currency

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Customization

Ease of Data Integration

Duetto GameChanger Reviews

Amanda Y.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Fantastic RMS tool, clear information.

Likeliness to Recommend

10 /10

What differentiates Duetto GameChanger from other similar products?

Updating, reports and dashboards, user friendly

What is your favorite aspect of this product?

Usability, updating every 15minutes, dashboards, information

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

It is very easy to use, eveb if you dont have hostorical data. User friendly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

It is a very versatile product with good support.

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Generous
Less Friendly Negotiation

Pritash P.

Role: Operations
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product, support and vendor relationships

Likeliness to Recommend

10 /10

What differentiates Duetto GameChanger from other similar products?

They have a great product team and their willingness to work with other partners like ProfitSword to provide the ultimate solutions for mutual customers

What is your favorite aspect of this product?

It is very easy to use and can integrate with other systems

What do you dislike most about this product?

Nothing, they are awesome!

What recommendations would you give to someone considering this product?

There are other products out there like iDeaS. This is a simple solution to integrate with current systems

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Duetto GameChanger

What is Duetto GameChanger?

Company Details

Need Assistance?

Awards & Recognition

Duetto GameChanger Ratings

85 Likeliness to Recommend

6 Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Duetto GameChanger?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Big-Data/Custom Data Sources Revenue manager can incorporate external third-party data & modify weightings and apply overrides to establish demand & rate models.

Real-Time Allows for real-time, instant or on-demand (vs. scheduled) data refreshes to/from the hotel PMS.

Competitive Rate Modeling Ability to import/integrate with competitive rate information sources.

Demand Forecasting Sophisticated algorithms predict expected occupancy and adjust pricing accordingly

Multi-Property Support Allows for optimization across multiple locations

Customer Segmentation The system can separate customers into tiered groupings and suggest rates accordingly.

Reporting Easy-to-read dashboards and both pre-built and customizable reports exist.

Data Visualization Ability to visually display the data in a digestible and understandable format so that problems are clearly visible and other departments can review.

Integration Solution is able to integrate with other platforms and solutions such as PMS, CRM, OTA, Group Sales, CMS, POS.

Automated Revenue Management AI, ML, and other advanced algorithms are utilized to drive pricing and process optimization.

Multi Currency The system can calculate for any currency

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Duetto GameChanger Reviews

Amanda Y.

Fantastic RMS tool, clear information.

Likeliness to Recommend

Pros

It is a very versatile product with good support.

Likeliness to Recommend

Pros

Cons

Pritash P.

Great product, support and vendor relationships

Likeliness to Recommend

Pros

Most Popular Duetto GameChanger Comparisons

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Guestrev

Title

6
Since last award

4
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Feature Ratings

Big-Data/Custom Data Sources

Real-Time

Competitive Rate Modeling

Demand Forecasting

Multi-Property Support

Customer Segmentation

Reporting

Data Visualization

Integration

Automated Revenue Management

Multi Currency

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Customization

Ease of Data Integration