Dropsuite Email Backup Customer Reviews 2025

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Dropsuite, A NinjaOne Company

Dropsuite Email Backup

Composite Score

8.8 /10

CX Score

8.8 /10

138 Reviews

What is Dropsuite Email Backup?

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information. Dropsuite鈥檚 commitment to advanced, secure, and scalable cloud technologies keeps us in the forefront of the industry and makes us the choice of leading IT Administrators and Service Providers globally.

Company Details

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Awards & Recognition

Dropsuite Email Backup won the following awards in the Email Backup category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

2020 Emotional Footprint Champion

2020

2020 Data Quadrant Champion

2020

Dropsuite Email Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropsuite Email Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropsuite Email Backup?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Respectful

Feature Ratings

Average 86

Granular Restore

Backup Archiving

Mailbox Backup Restore

Security

Compliance

Legal Hold

Support for Backup Types

Encryption

Permissions Awareness

User self service

Media Support

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Also Featured in...

Backup and Availability

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Dropsuite Email Backup Downloads

A-Day-in-the-Life-cycle-Data-Lifecycle-Management Download

Dropsuite Email Backup Videos

Dropsuite Email Backup Reviews

Ethan K.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Cost Effective, Reliable Microsoft 365 Backup

Likeliness to Recommend

10 /10

What differentiates Dropsuite Email Backup from other similar products?

Dropsuite is more cost effective than alot of options, with Shared Mailbox backup included for free. It is also largely hassle free requiring minimal input while being a reliable tool.

What is your favorite aspect of this product?

It just works, with minimal hassle, and maximum reliability.

What do you dislike most about this product?

I wish we had more account management and catch ups.

What recommendations would you give to someone considering this product?

Go for it, it's fab.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Simple to set up, reasonably priced, good features

Likeliness to Recommend

10 /10

What differentiates Dropsuite Email Backup from other similar products?

Competitively priced, easy setup

What is your favorite aspect of this product?

Initial set up is easy

What do you dislike most about this product?

Backend user interface could be improved

What recommendations would you give to someone considering this product?

Try a demo but overall it's a great product

Pros

Security Protects
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Charges for Enhancements
Commodity Features

Gert-Jan S.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Easy setup, confident backups and good integration

Likeliness to Recommend

10 /10

What differentiates Dropsuite Email Backup from other similar products?

Easy setup, easy management

What is your favorite aspect of this product?

Integration with 365 and pax8

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Setup notifications

Pros

Reliable
Efficient Service
Effective Service
Caring

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Dropsuite Email Backup

What is Dropsuite Email Backup?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

2020 Emotional Footprint Champion

2020 Data Quadrant Champion

Dropsuite Email Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Dropsuite Email Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Backup Archiving Ability to conduct archive backups for long-term storage.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Encryption Encryption of sensitive and personal files on a user鈥檚 workstation.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

User self service User do not need to raise a service desk ticket anymore

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

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Backup and Availability

Dropsuite Email Backup Downloads

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Dropsuite Email Backup Videos

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Dropsuite Email Backup Reviews

Ethan K.

Cost Effective, Reliable Microsoft 365 Backup

Likeliness to Recommend

Pros

Adam K.

Simple to set up, reasonably priced, good features

Likeliness to Recommend

Pros

Cons

Gert-Jan S.

Easy setup, confident backups and good integration

Likeliness to Recommend

Pros

Most Popular Dropsuite Email Backup Comparisons

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Feature Ratings

Granular Restore

Backup Archiving

Mailbox Backup Restore

Security

Compliance

Legal Hold

Support for Backup Types

Encryption

Permissions Awareness

User self service

Media Support

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization