Dropbox Business Customer Reviews 2026

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Dropbox

Dropbox Business

Composite Score

8.9 /10

CX Score

9.2 /10

948 Reviews

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team鈥檚 content, tune out distractions, and get everyone coordinated with the world鈥檚 first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Real-Time Synchronization

Enterprise Grade Security Controls

Mobility Support

Drag and Drop User Interface

Data Loss Prevention

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Audit Trail

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Karan K.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Fast collaboration with external partners.

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

The platform makes it easy to share files with individuals outside of the organization.

What is your favorite aspect of this product?

This feature facilitates smooth collaboration with clients and vendors. links can also be password protected for added security.

What do you dislike most about this product?

External sharing can pose a security risk if not monitored carefully. It requires administrative oversight to ensure secure usage.

What recommendations would you give to someone considering this product?

Ideal for agencies and consultancies that work with a large number of external clients.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered
Less Efficient Service

Riya C.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

A seamless tool for file management

Likeliness to Recommend

7 /10

What differentiates Dropbox Business from other similar products?

Easy handling of large file type.

What is your favorite aspect of this product?

Seamlessly easy to operate as a user

What do you dislike most about this product?

The files can't be lock for editing

What recommendations would you give to someone considering this product?

Go for it if you need to manage larger file size

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Cons

Inhibits Innovation

Fridah G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Centralized file storage and team collaboration.

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Streamlined admin controls for IT.

What is your favorite aspect of this product?

Dropbox Business improves workflows efficiency by centralizing file storage and team collaboration, reducing time lost to file management.

What do you dislike most about this product?

Some advanced features need setup which might be a challenge to the new non-technical users.

What recommendations would you give to someone considering this product?

Improves team collaboration and workflow efficiency reducing time lost to file management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Mobility Support Software is optimized for mobile usage.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Karan K.

Fast collaboration with external partners.

Likeliness to Recommend

Pros

Cons

Riya C.

A seamless tool for file management

Likeliness to Recommend

Pros

Cons

Fridah G.

Centralized file storage and team collaboration.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Real-Time Synchronization

Enterprise Grade Security Controls

Mobility Support

Drag and Drop User Interface

Data Loss Prevention

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support