DocuSign CLM Customer Reviews 2025

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Docusign

DocuSign CLM

Composite Score

8.2 /10

CX Score

8.5 /10

50 Reviews

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details

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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

Feature Ratings

Average 84

E-Signature

Contract Approval

OCR Support

Contract Authoring

Reporting Analytics

Clause Management

Searchable Repository

Integration

Redlining

Obligation Management

Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

DocuSign CLM Reviews

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Fantastic product that is feature loaded

Likeliness to Recommend

8 /10

Pros

Reliable
Acts with Integrity
Client's Interest First
Security Protects

Cons

Wastes Time

Role: Finance
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

ease of use that customers loves becasue it make e

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Cons

Vendor's Interest First
Less Transparent
Less Generous

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Seems to work well enough. Perhaps our challenges

Likeliness to Recommend

5 /10

Pros

Reliable
Trustworthy
Saves Time
Enables Productivity

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DocuSign CLM

What is DocuSign CLM?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

DocuSign CLM Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love DocuSign CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

OCR Support Automated import of 3rd party and legacy agreements

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Redlining Ability to redline agreements, with version control, and across various document formats.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

DocuSign CLM Reviews

Fantastic product that is feature loaded

Likeliness to Recommend

Pros

Cons

ease of use that customers loves becasue it make e

Likeliness to Recommend

Pros

Cons

Seems to work well enough. Perhaps our challenges

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

E-Signature

Contract Approval

OCR Support

Contract Authoring

Reporting Analytics

Clause Management

Searchable Repository

Integration

Redlining

Obligation Management

Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement