DocStar Customer Reviews 2025

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Epicor Software

DocStar

Composite Score

9.0 /10

CX Score

9.3 /10

104 Reviews

What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely鈥攆rom capture to destruction.

Company Details

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2021 Data Quadrant Champion

2021

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

0% Negative

3% Neutral

97% Positive

Pros

Caring
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 89

ECM Document Management

Mobile

Workflow Process Automation

Metadata Management

File Approvals Esignatures

Access Permissions Management

Collaboration

File Conversion

Search

Capture Channels

Ediscovery Audit Trail

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization

DocStar Reviews

Hugo G.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Very very useful

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

It has very well articulated features and is easy to learn and use

What is your favorite aspect of this product?

Workflow process automation is a key feature in my line of work

What do you dislike most about this product?

I just love the entire product and it鈥檚 offering

What recommendations would you give to someone considering this product?

I recommend this product to all program managers who deal with lots of documentation and file conversion

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Debbie A.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

A must have in the office or home office

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

It is very affordable to any sized company so does not discriminate with size

What is your favorite aspect of this product?

I like file conversion feature that allows me to create files in various formats

What do you dislike most about this product?

I have nothing against the product

What recommendations would you give to someone considering this product?

I recommend it to any person or firm that deals with file conversion as it gives various options for conversion

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex A.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Very helpful product

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

This product has so many features with an easy to learn interface

What is your favorite aspect of this product?

I prefer metadata management feature due to nature of my work

What do you dislike most about this product?

I like every aspect of this product

What recommendations would you give to someone considering this product?

I can recommend this product to those managing metadata鈥檚 in their field as it does not disappoint

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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DocStar

What is DocStar?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

DocStar Ratings

86 Likeliness to Recommend

1 Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love DocStar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Hugo G.

Very very useful

Likeliness to Recommend

Pros

Debbie A.

A must have in the office or home office

Likeliness to Recommend

Pros

Alex A.

Very helpful product

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

ECM Document Management

Mobile

Workflow Process Automation

Metadata Management

File Approvals Esignatures

Access Permissions Management

Collaboration

File Conversion

Search

Capture Channels

Ediscovery Audit Trail

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization