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Native Format

Preservation of the native format of the documents in unaltered state

Classification and Data Parsing

Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.鈥�

Tagging Metadata and Organization

Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Chain of Custody Preservation

Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Email Threading

n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.鈥�

Review

The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Optical Character Recognition

The ability to transcribe the image text into a format that is recognized as electronic text

Data Analysis and Visualization

Ability to plot or graph the data in a visual format, such as line charts or pie graphs.鈥�

Annotations

The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.鈥�

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.