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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Brianna G.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
In order to automate and collaborate remotely.
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Dialpad Meetings' meeting software can automatically identify and lessen distracting background noise, including chatting or any other noise, thanks to this feature. The timer can be used to keep talks and presentations on schedule.
What is your favorite aspect of this product?
Working with remote, in-person, and hybrid teams to connect and collaborate online in real time from anywhere is something I like to do with Dialpad Meetings. From a laptop or mobile app, you can share your screen with the meeting. You can join in group conversations during the meeting or send one-on-one communications in real time.
What do you dislike most about this product?
Dialpad Meetings might enhance customer service..
What recommendations would you give to someone considering this product?
I recommend Dialpad Meetings, you can automatically create post-meeting summaries, including the transcript and crucial action items. You can read the summary, which is conveniently displayed shortly after the meeting ends.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Betsy U.
- Role: Finance
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2023
Fun and Easy to Use
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
It's a little more fun and easy to use than other platforms. Has more features and feels more high tech.
What is your favorite aspect of this product?
The images are clear and it is more pleasing to look at than other platforms.
What do you dislike most about this product?
I don't like how it shows my city that I am in. I had to go in and change my settings around which was tedious. Would be nice to have a feature to hide that! Also, the voice that indicates that recording is starting is kind of creepy,
What recommendations would you give to someone considering this product?
Go for it! Its nice to have because you can use the call system and video both.
Pros
- Helps Innovate
- Unique Features
- Reliable
- Performance Enhancing
Emily C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Fantabulous for group live chats.
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
It's a great tool for it's versatility with audio conferencing. Efficiency for instant chats. The software with very mobile friendly.
What is your favorite aspect of this product?
Efficient for instant messaging. Create different group to manage projects. Friendly customer service. Intuitive dashboard.
What do you dislike most about this product?
It's an incredible tool for instant messaging.
What recommendations would you give to someone considering this product?
Love it's versatility with instant messaging. Efficient for creating group for managing projects. Share files instantly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
